Anna Faircloth
St. Augustine,FL
Summary
Motivated freshman in college seeking a position to develop valuable skills and make a meaningful impact. Dedicated and enthusiastic, aiming to excel in my role and contribute to the overall success of the organization.
Overview
3
3
years of professional experience
Work History
Cashier/ Shop opener & Closer
The Local Refillery
03.2024 - Current
- Closing and opening shop
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Cleaning
- Checking customers out of store
- Restocking.
- Greeted customers entering store and responded promptly to customer needs.
Hostess
Donovan's Irish Pub
02.2024 - 07.2024
- Seating customers
- Taking phone pickup orders
- Arranging dining areas
- Bussing tables.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier/Barista
Boba Tea House
11.2023 - 01.2024
- Taking customer orders and preparing drinks
- Preparing food items and utensils
- Performing opening and closing duties, along with stocking supplies and keeping areas clean.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier/Sales Associate
Big Lots
07.2023 - 11.2023
- Assisted shoppers in checking out and in any questions/concerns
- Recovered aisles and displays as well as occasionally stocking shelves and checking shipments/inventory
- Performing opening and closing duties of store efficiently and safely.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server/Host
Westminster Dining Room
03.2022 - 12.2022
- Provided exemplary service to residents in a professional manner
- Always alert and serving in a timely manner
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of residents.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Tocoi Creek High School
Saint Augustine, FL05.2024
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cleaning and sanitizing
Cash Register Operation
Written and verbal communication
Organizational abilities
Order Taking
Professionalism and Courtesy
Conflict Resolution
Refunds and exchanges
Awards
- Consistently received positive feedback from management and customers, resulting in repeat business and increased satisfaction for companies
- Successfully completed training in customer service, kitchen rules, sanitary guidelines, proper dining etiquette, service techniques, and POS system experience.
Timeline
Cashier/ Shop opener & Closer
The Local Refillery
03.2024 - Current
Hostess
Donovan's Irish Pub
02.2024 - 07.2024
Cashier/Barista
Boba Tea House
11.2023 - 01.2024
Cashier/Sales Associate
Big Lots
07.2023 - 11.2023
Server/Host
Westminster Dining Room
03.2022 - 12.2022
High School Diploma -
Tocoi Creek High School
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