Anna Farrow
Lakewood,CA
Summary
Successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Environmental Services Housekeeper
Pomona Valley Hospital Medical Center
01.2022 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Supervisor
CVS Pharmacy
12.2018 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Somerset High School
Bellflower, CA06.2016
Skills
- Hospitality Environments
- Customer Inquiry and Response
- Customer Service and Assistance
- Handling Complaints
- Productivity Performance
- Optimizing Workflows
- Team Support and Collaboration
- Electronic Communication
- Guest Safety
Timeline
Environmental Services Housekeeper
Pomona Valley Hospital Medical Center
01.2022 - Current
Supervisor
CVS Pharmacy
12.2018 - 02.2020
High School Diploma -
Somerset High School