Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Anna Fedele

Kent,OH

Summary

Dynamic and dedicated professional with a strong background in child development and customer service, including hands-on experience as a nanny for Amanda George. Adept at fostering nurturing, safe, and stimulating environments for children through creative play, emotional support, and consistent routine management. Known for clear and compassionate communication with both children and parents, ensuring trust and transparency in care. In addition to childcare, I bring valuable experience in fast-paced restaurant settings, where I’ve developed exceptional customer service skills. As a server, I excel at building rapport with guests, managing multiple tables with efficiency, and working collaboratively with team members to ensure smooth operations. Highly skilled in upselling, handling high-pressure situations with professionalism, and maintaining a friendly, welcoming atmosphere that keeps guests coming back. Committed to promoting personal growth, team success, and guest satisfaction through adaptability, attention to detail, and a proactive mindset. I thrive in environments where empathy, energy, and strong communication are key.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Private Nanny

Amanda George
Mayfield , Ohio
03.2023 - Current
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Regulated children's schedules to balance rest, learning and play.

Server

17 River Grille
Chagrin Falls, Ohio
04.2024 - 05.2025
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.

Server

Buffalo Wild Wings
Mentor, OH
12.2020 - 03.2024
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.

Crew Member

McDonald's Restaurant
Madison, OH
05.2018 - 02.2020
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Madison High School
Ohio
05-2020

Skills

  • Child development
  • Nutritional meal preparation
  • Creative play engagement
  • Homework assistance
  • Safety supervision
  • Communication with parents
  • Time management
  • Emotional intelligence
  • Problem solving
  • Customer service
  • Team collaboration
  • Employee training
  • Task prioritization
  • Communication skills
  • Creative thinking
  • Food sales and promotion
  • Strong work ethic
  • Effective customer upselling
  • Positive and professional
  • Multitasking and organization
  • Order management
  • Check payment processing
  • Suggestive selling
  • Sales techniques
  • Hospitality service expertise
  • Cash handling
  • Server training
  • Guest engagement

Affiliations

  • Exploring diverse music genres and attending live concerts
  • Hiking and spending time in nature to promote physical wellness
  • Traveling and experiencing new cultures and environments
  • Reading literature across various genres for personal enrichment
  • Creative and reflective writing, including journaling and storytelling
  • Lifelong learning and expanding knowledge through new experiences
  • Cooking and experimenting with different cuisines
  • Building meaningful connections through quality time with friends

Accomplishments

  • Employee of the Month – McDonald’s (for consistent punctuality and team support)
  • Top Sales Performer – Buffalo Wild Wings (recognized for upselling and customer engagement)
  • Leadership in Action – Buffalo Wild Wings (stepped up during peak hours to assist team and management)
  • Honor Roll Student – Madison High School (maintained strong academic performance)
  • Creative Writing Recognition – Madison High School (acknowledged for storytelling and writing skills)
  • Peer Mentor / Student Helper – Madison High School (volunteered to assist classmates or teachers)
  • Community Service Award- (Recognized for contributing volunteer hours to local organizations or events)
  • Certificate of Appreciation- (For valuable contributions to a specific charity, school, or non-profit event)

Certification

  • Servsafe Food Handler Certifications
  • Responsible Beverage Service Training/ Alcohol Server Certification
  • CPR & First Aid Certification
  • Pediatric First Aid Certification
  • Child Development Certification (Red Cross)
  • Volunteer Service Hours Certificate

Languages

English
Full Professional

Timeline

Server

17 River Grille
04.2024 - 05.2025

Private Nanny

Amanda George
03.2023 - Current

Server

Buffalo Wild Wings
12.2020 - 03.2024

Crew Member

McDonald's Restaurant
05.2018 - 02.2020

High School Diploma -

Madison High School

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