Anna Fehrrn
Greeley,CO
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Business Operations Assistant & Junior Estimator
Lassiter Electric Inc.
06.2023 - 08.2023
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
Optometric Technician & Receptionist
Dr. Douglas Kiefer & Associates, P.C.
08.2022 - 04.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
Office Management Associate
Colorado State University E.R.L.
01.2020 - 06.2022
- Created and updated records and files to maintain document compliance.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Prepared and charted data and metrics for detailed status reports.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created and optimized records management strategies to coordinate and protect information.
Education
Bachelor of Science - Equine Studies
Colorado State University
Fort Collins, CO05.2023
Minor - Business Administration And Management
Colorado State University
Fort Collins, CO05.2023
Skills
- Strategic Business Initiatives
- Maintain Systems
- Problem Resolution
- Office Organization
- Records Management Systems
- Customer Retention
- Customer Satisfaction
- Operational Improvements
- Confidentiality and Data Protection
- Accounting Procedures
- Set Appointments
- HIPAA Guidelines
Accomplishments
- Colorado State University Rodeo Club President (August 2021-August 2022)
- Colorado State University Ram Welcome Leader (August 2020)
Timeline
Business Operations Assistant & Junior Estimator
Lassiter Electric Inc.
06.2023 - 08.2023
Optometric Technician & Receptionist
Dr. Douglas Kiefer & Associates, P.C.
08.2022 - 04.2023
Office Management Associate
Colorado State University E.R.L.
01.2020 - 06.2022
Bachelor of Science - Equine Studies
Colorado State University
Minor - Business Administration And Management
Colorado State University
Similar Profiles
Emily RoyalEmily Royal
Service Department Manager at Lassiter ElectricService Department Manager at Lassiter Electric
Bryant CalderaBryant Caldera
Computer Support Analyst at Will LassiterComputer Support Analyst at Will Lassiter
Nicole UstanikNicole Ustanik
Accounting Specialist at Lassiter Transportation Group, Inc. D/b/a LTG, IncAccounting Specialist at Lassiter Transportation Group, Inc. D/b/a LTG, Inc