Anna Ferlaino
Saint Augustine,FL
Summary
Seeking a remote, part-time data entry or customer service position, with the potential of growth to a full time position, utilizing combined skills of directing department data entry and effective communication.
Overview
23
23
years of professional experience
Work History
Teacher
St. Johns County Schools
08.2019 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Data Entry Management Coordinator
Rollins College
08.2000 - 05.2015
- Accurate and timely entry of 100,000+ prospective student inquiries, all 13000+ applications and all accompanying credentials both electronic and paper delivery.
- Tested account system changes and upgrades with new data input and review.
- Maintained data entry requirements by creating and maintaining data program techniques and procedures.
- Compiled and sorted information to prepare source data for computer entry.
- Trained, managed and oversaw all daily operations staff tasks including additional entry of data into database, reporting (database queries) and scanning of credentials.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity
- Audited production reports, tracking data entry and processing errors
- Conducted performance reviews of employee goals, objectives and performance expectations
- Participated in weekly meetings with management to discuss department updates and strategies
- Developed and implemented department policies and Standard Operating Procedures (SOP)
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Improved office operations by automating client correspondence, record tracking and data communications
- Interceded between employees during arguments and diffused tense situations.
Education
Master of Arts - Education
Rollins College
Winter Park, FL05.2004
Bachelor of Science - Psychology And English
Flagler College
Saint Augustine, FL12.1993
Skills
- Accuracy and Speed
- Attention to Detail
- Self-motivated
- Conflict Resolution
- Active Listening
- Positive Attitude
- Problem Solver
- Written Communication
- Verbal Communication
- Video Technology (Zoom)
- Chat Technology (Microsoft Teams)
- Microsoft Office
Timeline
Teacher
St. Johns County Schools
08.2019 - Current
Data Entry Management Coordinator
Rollins College
08.2000 - 05.2015
Master of Arts - Education
Rollins College
Bachelor of Science - Psychology And English
Flagler College