Anna Ferlaino
Saint Augustine,FL
Summary
Seeking a remote, part-time data entry or customer service position, with the potential of growth to a full time position, utilizing combined skills of directing department data entry and effective communication.
Overview
23
23
years of professional experience
Work History
Teacher
St. Johns County Schools
Saint Augustine, FL
08.2019 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Data Entry Management Coordinator
Rollins College
Winter Park, FL
08.2000 - 05.2015
- Accurate and timely entry of 100,000+ prospective student inquiries, all 13000+ applications and all accompanying credentials both electronic and paper delivery.
- Tested account system changes and upgrades with new data input and review.
- Maintained data entry requirements by creating and maintaining data program techniques and procedures.
- Compiled and sorted information to prepare source data for computer entry.
- Trained, managed and oversaw all daily operations staff tasks including additional entry of data into database, reporting (database queries) and scanning of credentials.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity
- Audited production reports, tracking data entry and processing errors
- Conducted performance reviews of employee goals, objectives and performance expectations
- Participated in weekly meetings with management to discuss department updates and strategies
- Developed and implemented department policies and Standard Operating Procedures (SOP)
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Improved office operations by automating client correspondence, record tracking and data communications
- Interceded between employees during arguments and diffused tense situations.
Education
Master of Arts - Education
Rollins College
Winter Park, FL05.2004
Bachelor of Science - Psychology And English
Flagler College
Saint Augustine, FL12.1993
Skills
- Accuracy and Speed
- Attention to Detail
- Self-motivated
- Conflict Resolution
- Active Listening
- Positive Attitude
- Problem Solver
- Written Communication
- Verbal Communication
- Video Technology (Zoom)
- Chat Technology (Microsoft Teams)
- Microsoft Office
Timeline
Teacher
St. Johns County Schools
08.2019 - Current
Data Entry Management Coordinator
Rollins College
08.2000 - 05.2015
Master of Arts - Education
Rollins College
Bachelor of Science - Psychology And English
Flagler College