Anna Fiebelkorn
Westland
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for having a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server / Trainer
Art & Jake’s Sports Bar
09.2023 - Current
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shift Lead
Crumbl Cookie
07.2023 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Bartender/Server
Niskers SlapShot Hockey Bar
03.2023 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server / Trainer / Hostess
Old Burdicks Bar + Grill
08.2021 - 03.2023
- Expand knowledge on allergy / food safety to ensure guests safety.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Communicate with all staff for proper execution of food deliveries around the hotel
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
Cosmetology License -
L’esprit Academy
Canton, MI09.2025
High School Degree -
Portage Northern High School
Portage, MI05.2021
High School Start - undefined
Schoolcraft High School
Schoolcraft, MI02.2019
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
- Cash handling
- Safe handling procedures
- POS system proficiency
- Server etiquette
- Bar terminology
Timeline
Server / Trainer
Art & Jake’s Sports Bar
09.2023 - Current
Shift Lead
Crumbl Cookie
07.2023 - 09.2023
Bartender/Server
Niskers SlapShot Hockey Bar
03.2023 - 05.2023
Server / Trainer / Hostess
Old Burdicks Bar + Grill
08.2021 - 03.2023
High School Start - undefined
Schoolcraft High School
Cosmetology License -
L’esprit Academy
High School Degree -
Portage Northern High School
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