Anna Fink
Franklin,OH
Summary
English Studies graduate with skills in communication and analysis, motivated to build a career focused on helping communities build strong social connections through implementing local climate change resiliency projects. A creative problem-solver seeking admission to Miami University's Project Dragonfly.
Overview
6
6
years of professional experience
Work History
Gaming Attendant
Miami Valley Gaming
03.2022 - Current
- Enhancing customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Proactively identifying opportunities for process improvement on the gaming floor, contributing to enhanced efficiency.
- Maintaining accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Delivering excellent customer service by addressing player questions and resolving issues in a timely manner.
- Performing regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
Bartender and Server
Gracie's
02.2018 - 07.2021
- Enhanced the dining experience by providing excellent service and preparing unique craft cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Advocate
Bold Penguin
11.2020 - 05.2021
- Assisted small business owners by promptly addressing and resolving inquiries about business insurance.
- Developed comprehensive knowledge of company services to provide accurate information to customers.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Actively listened to customers, handled concerns quickly, and guided customers to the best coverage for their specific business needs.
Education
Bachelor of Arts - English Studies
Miami University
Oxford, OH05.2020
High School Diploma -
Madison High School
Middletown, OH05.2016
Skills
- Active listening
- Research and Analysis
- Complex Problem-Solving
- Team Collaboration
- Critical Thinking
- Idea Development and Brainstorming
- Creativity and Innovation
- Interdisciplinary knowledge
Hobbies
- Permaculture design and practice.
- Pop-culture conventions.
- Camping and outdoor exploration.
Timeline
Gaming Attendant
Miami Valley Gaming
03.2022 - Current
Customer Service Advocate
Bold Penguin
11.2020 - 05.2021
Bartender and Server
Gracie's
02.2018 - 07.2021
Bachelor of Arts - English Studies
Miami University
High School Diploma -
Madison High School
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