Anna Firth
King Of Prussia,PA
Summary
I have been working as a licensed cosmetologist since I graduated high school in 2004. I have always been self motivated and I have a passion for working with people and hair. I especially enjoy the constantly changing, challenging, and creative world of hair color. As a hairstylist I always strive to keep an open mind along with making educated decisions when it comes to my clients hair. Whether they are looking to try something new, or just maintain a signature style, I like to give my clients options that are realistic to both my abilities and their needs. Education is power. I'm always motivated to expand my knowledge and try new techniques. I am loyal. I've been with my current salon for 16 years now and it's hard to say good bye. I'm looking to find a permanent work place to grow both in my career and talent.
Overview
21
21
years of professional experience
Work History
Stylist/Hair Salon Manager
The Hair Machine
05.2008 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed and implemented individual care plans tailored to needs of each client.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Researched and evaluated current and potential products used by service staff.
- Educated service personnel on company policy and procedure.
- Upheld 24-hour response time to service requests.
Salon Assistant/Junior Stylist
Shear Looks
06.2003 - 05.2008
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Balanced multiple responsibilities such as greeting clients, managing appointment books, and attending to walk-ins, ensuring a smooth-running salon experience for all guests.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Monitored health and dryness conditions and conveyed concerns to hairdressers.
- Advised patrons with chronic or potentially contagious scalp conditions to seek medical treatment.
- Participated actively in staff meetings to discuss best practices for improving the overall guest experience at the salon consistently.
- Advised clients on suitable hair care products based on their individual needs and preferences, boosting retail sales revenue for the salon.
- Contributed to salon cleanliness by performing regular maintenance tasks such as sweeping floors and sanitizing tools after each use.
- Developed strong rapport with clients, ensuring repeat business and positive word-of-mouth referrals.
- Continuously improved technical skills through participation in professional development workshops and training sessions.
- Performed detailed client consultations that led to highly satisfactory results, showcasing artistic flair and technical expertise.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Demonstrated adaptability by effectively managing walk-in clients while maintaining scheduled appointments without compromising quality of service delivery.
- Assisted senior stylists in creating stunning hair transformations, increasing client loyalty.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Supported salon marketing efforts by assisting in the creation of promotional materials and participating in local events.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Educated clients on how to maintain healthy hair.
- Ensured consistent client satisfaction by maintaining updated knowledge on current trends, styles, and industry best practices.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Prepared and mixed color formulas for clients' hair.
Education
Cosmetology Teacher - Cosmetology Education
North Montco Technical Career Center
1265 Sumneytown Pike, Lansdale PA 1944606.2005
Cosmetologist - Cosmetology
Central Montco Technical School
821 Plymouth Rd, Plymouth Meeting, PA 1946206.2004
High School Diploma -
Norristown Area High School
1900 Eagle Dr. Norristown, PA 1940106.2004
Skills
- Pennsylvania Licensed Cosmetologist
- Strong Work Ethic
- Staff Collaboration
- Color Corrections
- Highlights and lowlights
- Facial Hair Removal
- Scalp treatments
- Continuing education
- Men and women haircuts
- Texture Services
- Curly Hair Confident
- Customer Education
Timeline
Stylist/Hair Salon Manager
The Hair Machine
05.2008 - Current
Salon Assistant/Junior Stylist
Shear Looks
06.2003 - 05.2008
Cosmetology Teacher - Cosmetology Education
North Montco Technical Career Center
Cosmetologist - Cosmetology
Central Montco Technical School
High School Diploma -
Norristown Area High School