Anna Fling
Barberton,OH
Summary
With a proven track record at Austin Primary Care and Hearthstone Family Practice, I excel in patient care and operational efficiency in busy office settings, enhancing patient satisfaction through meticulous attention to detail and compassionate interaction. Skilled in HIPAA compliance and electronic health records, my expertise contributed to significantly improving clinic workflow and patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Austin Primary Care
06.2022 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Administered vaccines
- Performed blood draws and prepared specimens to send off to the lab for testing while ensuring minimal patient discomfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Roomed patients quickly and efficiently for four providers while keeping them on their 15 minute interval schedule.
- Oriented and trained new staff on proper procedures and policies.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Processed payments for patient copays and balances.
Certified Medical Assistant
Hearthstone Family Practice
02.2021 - 06.2022
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Administered vaccines
- Performed blood draws and prepared specimens to send off to the lab for testing while ensuring minimal patient discomfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Roomed patients quickly and efficiently for four providers while keeping them on their 15 minute interval schedule.
- Oriented and trained new staff on proper procedures and policies.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Processed payments for patient copays and balances.
Medical Receptionist
Hearthstone Family Practice
10.2019 - 06.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Conducted new patient intake interviews, recording and documenting relevant information to ensure ease of transitional care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Call Center Representative
Allstate Insurance Co
05.2018 - 10.2019
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
University of Oklahoma
Norman, OKSkills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling and Rooming
- Electronic Health Records: eClinical Works, Epic, Clinisync
- Vital Sign Monitoring
- Inventory and supply management
- Payment Collection
- Medical billing and coding
- Treatment setup
- Insurance confirmation
- Administering vaccinations
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
Timeline
Certified Medical Assistant
Austin Primary Care
06.2022 - Current
Certified Medical Assistant
Hearthstone Family Practice
02.2021 - 06.2022
Medical Receptionist
Hearthstone Family Practice
10.2019 - 06.2022
Call Center Representative
Allstate Insurance Co
05.2018 - 10.2019
High School Diploma -
University of Oklahoma