Anna Fomin
Citrus Heights,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service and data entry. Multi-task under pressure and meet deadlines while performing quality work
Overview
14
14
years of professional experience
Work History
FC ASSOCIATE CUSTOMER SERVIC
AMAZON INC
4900 W Elkhorn Blvd, Sacramento, CA 95835
10.2017 - Current
- Process customers' orders, scanned items into system, packing, problem solving by verifying if items are lost or damaged.
- Increased efficiency and team productivity by promoting operational best practices.
- Ensured accurate shipments by diligently checking orders against packing lists, minimizing returns due to errors.
SMALL BUSINESS OWNER/OFFICE WORKER
PACIFIC PAINTING
Citrus Heights, CA 95621
05.2011 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation. Prepare estimates, contracts and invoices.
- Created content for websites and online publications.
OFFICE ADMINISTRATIVE ASSISTANT
A SHADE ABOVE PAINTING
Roseville, CA 95661
02.2010 - 08.2017
- Managed paper and electronic filing systems by routing various documents, managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Certificate - IT Support Specialist
Ancora
07.2023
General Ed And Computer Science
ARC
Sacramento, CA08.2011
Skills
- Strong verbal and written communication skills
- Excellent customer service and Data Entry skills
- Attention to detail, organization and problem-solving skills
- Critical thinking, quick learning, motivated, hardworking
- Proficient computer skills, including Microsoft Office and Quick Books
- Sensitive information handling
- Account Investigation
- High Volume Phone Inquiries
- Willing to learn new skills
- Business marketing
- Budget Control
References
Available upon request.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
FC ASSOCIATE CUSTOMER SERVIC
AMAZON INC
10.2017 - Current
SMALL BUSINESS OWNER/OFFICE WORKER
PACIFIC PAINTING
05.2011 - Current
OFFICE ADMINISTRATIVE ASSISTANT
A SHADE ABOVE PAINTING
02.2010 - 08.2017
Certificate - IT Support Specialist
Ancora
General Ed And Computer Science
ARC