Summary
Overview
Work History
Education
Skills
References
Timeline
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Anna Fontenot

Woodbury,TN

Summary

Utilizing my experience and passion for customer service to help the company I work for succeed in the best way possible. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices.

Overview

6
6
years of professional experience

Work History

Recruiting Specialist/Client Service Specialist

Partners Personnel
10.2021 - Current
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Explained human resources policies, procedures, laws, standards, and regulations to each employee.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Assisted with writing job postings and job descriptions for boards.
  • Maintained achieving my KPIs on a weekly basis
  • Qualified for the Company Car Program

Insurance Agent

Imperial Insurance
03.2018 - 10.2020
  • Greeted customers with a friendly smiling face
  • Listened carefully to customers needs and wants for coverage
  • Explained thoroughly the differences between coverages to ensure the customers understood what they were purchasing
  • Followed up in email with customers about quotes
  • Patient queries.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Front Desk Clerk

Vista Inn & Suites
12.2017 - 03.2018
  • Perform a nightly audit to close out the day
  • Assist guest when they have an issue in a calm and effective manner
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Maintained clean and organized front desk areas to uphold polished company image.

Waitress

Logans Roadhouse
  • Take care of my customers in a timely professional manner
  • Check orders to be sure they are correct
  • Communicate with other employees to make sure our job was done effectively.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

High School Diploma -

Blackman High School
Murfreesboro, TN
05.2010

Skills

  • Customer Service
  • Relationship Management
  • Cash Handling
  • Service Prioritization
  • Business Correspondence Writing
  • New Hire Onboarding
  • Pre-Employment Screening
  • Microsoft Office
  • Recruitment
  • Staffing Agency Coordination
  • Personnel Management

References

Available upon request.

Timeline

Recruiting Specialist/Client Service Specialist

Partners Personnel
10.2021 - Current

Insurance Agent

Imperial Insurance
03.2018 - 10.2020

Front Desk Clerk

Vista Inn & Suites
12.2017 - 03.2018

Waitress

Logans Roadhouse

High School Diploma -

Blackman High School

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Anna Fontenot