Anna Ford
Scottsdale,Arizona
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environments.
Overview
9
9
years of professional experience
Work History
General Manager
Beach Bunny Swimwear
Scottdale, Arizona
07.2023 - 06.2024
- Successfully managed and coordinated all aspects of store finances including budget allocation, purchasing processes, labor management, expense tracking, payroll, and loss prevention across two locations in Arizona
- Implemented strategic planning for daily, weekly, and monthly sales goals in order to exceed target KPI’s.
- Streamlined talent acquisition in Arizona and increased employee retention through ongoing partnership with HR
- Conducted regular meetings with senior management team to review progress against established objectives.
- Enhanced brand reputation by creating lasting connections with guests through proactive clienteling strategies and strong points of contact.
Operations Manager
Kendra Scott
Scottsdale, Arizona
04.2022 - 07.2023
- Oversaw critical store procedures including inventory management, expense control, coordination with the visual lead for store organization, and merchandising activities. Demonstrated a strong floor presence as the acting sales lead.
- Manage inventory tracking and successfully leading quarterly and annual inventory counts to effectively minimize shrinkage.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Curate a balanced and effective schedule that supports business and team needs while adhering to hour allocation.
Restaurant Manager
Fox Restaurant Concepts (Flower Child)
Scottsdale, Arizona
11.2021 - 04.2022
- Collaborated closely with GM and Executive Chef to optimize operations in the highest volume location in Arizona.
- Ensured compliance with state health regulations and updated CDC guidelines for product quality, building cleanliness, and safety.
- Applied problem-solving skills to resolve customer inquiries and disputes, escalating using proper channels when necessary, resulting in strength and customer loyalty.
- Effectively coach a team of 25 to 30 people to the Fox Restaurant standard of exceptional customer service.
New Restaurant Opener / Trainer
Fox Restaurant Concepts (Flower Child)
Phoenix, AZ
06.2018 - 11.2021
- Successfully collaborated with a diverse team to launch a new store opening in Phoenix location and trained 45+ staff members to adhere to Fox's culture and unmatched hospitality.
- Enhanced guest experience by cultivating a collaborative team environment and coaching staff to be brand ambassadors.
- Assist guests with allergy and dietary restrictions by answering questions about the menu with extensive knowledge.
- Successfully completed opening and closing responsibilities according to operational requirements.
Visual Merchandising Team Lead
Kendra Scott
Scottsdale, Arizona
12.2016 - 03.2018
- Curated displays of rotating products and distributed proper marketing for new collection launches.
- Upheld visual standards for the sales floor, organized stockroom according to hierarchy, and ensured proper product placement.
- Collaborated with the Events Assistant Manager on outreach and clienteling for upcoming events and new collection releases.
- Advised guests on product and guided them through the process of successfully finding their unique style, functioning as a personal stylist.
Keyholder /Coffee Barista
Janey's Bodega
Cave Creek, Arizona
03.2015 - 04.2017
- Timely execution of opening and closing duties aligned with business hours and requirements.
- Fulfilled customized orders for more than 20 food items, hot and cold beverages, and seasonal offerings.
- Informed about daily upcoming events featuring wine tastings, artists, and live music.
Education
Some College (No Degree) - Global Business
Arizona State University
Tempe, AZSkills
- CRM Knowledge (Salesforce, Netsuite, Shopify)
- Loss Prevention
- Customer Retention
- Operations Oversight
- Schedule Management (HotSchedules, Verint)
- Service Quality Improvement
- Talent Acquisition
- New Store Opening
Languages
Russian
Native/ Bilingual
Timeline
General Manager
Beach Bunny Swimwear
07.2023 - 06.2024
Operations Manager
Kendra Scott
04.2022 - 07.2023
Restaurant Manager
Fox Restaurant Concepts (Flower Child)
11.2021 - 04.2022
New Restaurant Opener / Trainer
Fox Restaurant Concepts (Flower Child)
06.2018 - 11.2021
Visual Merchandising Team Lead
Kendra Scott
12.2016 - 03.2018
Keyholder /Coffee Barista
Janey's Bodega
03.2015 - 04.2017
Some College (No Degree) - Global Business
Arizona State University
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