Anna Forsberg
Monroe,WA
Summary
Motivated store manager with 7+ years of experience, who is proficient in building their team’s capabilities, creating plans to drive the business, while solving problems and elevating the customer experience.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Starbucks
04.2017 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Store Manager
Starbucks
02.2016 - 04.2017
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ09.2025
Skills
- Problem-Solving
- Retail Operations
- Effective Communication
- Leadership
- Team building
Accomplishments
- Developed 15 employees to the next level
- Increased sales year over year by 5%
- Received Store Manager quarterly excellence award twice
- Got the privilege of being in an interim role as district manager over seeing a portfolio of 11 stores
Timeline
Retail Store Manager
Starbucks
04.2017 - Current
Assistant Store Manager
Starbucks
02.2016 - 04.2017
Bachelor of Arts - Organizational Leadership
Arizona State University