Anna Forteza
Redlands,CA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Possessing comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Polished Image and Supply
Colton, CA
01.2018 - Current
- Developed a strong client base consisting of car washes, dealerships, mobile detailers, and automobile owners.
- Developed visually captivating display strategies to attract and engage with potential customers.
- Supported customers with product evaluation and selection.
- Ensured consistent and effective engagement on social media platforms
- Offered outstanding customer service to consistently attain customer satisfaction, building enduring business relationships and loyalty.
- Facilitated effective correspondence with companies to understand and fulfill their specific needs
- Handled efficient processing and packaging of orders for shipment
- Provided hands-on demonstrations of products to educate and train employees and clients on detailing techniques.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Conducted analysis of business performance data to provide insight for upper management.
- Maintained accurate records of monthly sales orders and invoices for high-profile projects using a centralized data management system.
- Reviewed contractual terms to ensure appropriate invoicing procedures
- Developed an organized system to maintain up-to-date records of all contractual documents.
- Streamlined and modernized company invoicing process.
- Managed the preparation of supporting documentation for contracts, agreements, and sales.
- Collaborated with project managers, clients, and the sales team to review, approve, and finalize projects and sales.
- Provided prompt and accurate responses to client inquiries regarding invoices, proposals, and product details
- Maintained strict compliance with relevant invoice process regulations
- Conducted thorough evaluations of cost and schedule discrepancies.
- Utilized trend analysis to drive informed decision-making
- Ensured accuracy of revenue recognition through comprehensive audits within central data management system
- Experienced in using a variety of reporting tools to detect and analyze outstanding balances and unpaid invoices
- Analyzed reports to uncover possible invoicing problems.
- Collaborated with customer service, contracts, project managers, and management to effectively address and resolve payment issues
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Designed promotional materials using graphic design software applications.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
- Identified potential opportunities for collaborations between the company and other organizations.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Organized events or webinars related to the company's products or services.
Youth Ceramics Instructor
Redlands Art Association
01.2022 - 05.2022
- Supported the development of creative thinking in young children from ages four to fourteen
- Generated concise and engaging project ideas
- Taught the essential skills needed to create practical and artistic works using clay through hands-on instruction.
- Assisted with installation and maintenance of kilns and other equipment used in the ceramic studio.
- Created student assessment plans to measure progress in class.
- Helped develop curriculum based on skill level and goals of each student.
- Encouraged experimentation with new materials or processes throughout classes.
- Documented progress made by each student throughout the course duration.
- Instructed students on safe use of tools and materials in the ceramic studio.
- Ensured compliance with safety regulations while teaching classes.
- Organized and maintained a clean, safe working environment within the ceramic studio.
- Provided individual guidance to help each student reach their artistic potential.
- Maintained inventory of supplies needed for successful completion of projects.
Volunteer Youth Ceramics Instructor
Rochford Foundation’s Burrage Mansion
Redlands, CA
05.2021 - 08.2021
- Instructed art classes to interested students from the local Boys and Girls Club summer program
- Shared knowledge of essential hand building techniques for creating pottery
- Simplified complex pottery firing concepts and effectively communicated them to children ages 7-10.
- Encouraged their exploration of creativity and instilled the idea that there are no limits.
- Provided individual guidance to help each student reach their artistic potential.
- Organized and maintained a clean, safe working environment within the ceramic studio.
- Assisted with installation and maintenance of kilns and other equipment used in the ceramic studio.
- Maintained inventory of supplies needed for successful completion of projects.
- Collaborated with other art instructors to create interdisciplinary projects that encouraged creativity among all disciplines.
- Instructed students on safe use of tools and materials in the ceramic studio.
- Encouraged experimentation with new materials or processes throughout classes.
- Ensured compliance with safety regulations while teaching classes.
Education
Bachelor of Arts - Business Management
University of Redlands
Redlands, CA04.2022
Bachelor of Arts - Studio Art: Ceramics And Sculpture
University of Redlands
Redlands, CA04-2022
Skills
- QuickBooks Desktop Pro
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Adobe Photoshop
- Customer Service
- Communication
- Product and service knowledge
- Financial Management
- Negotiation
- Business Development
- Money Handling
- Workload Management
- Contract Management
- Project Management
- Staff Training and Development
- Promotional planning
- Customer rapport
- Sales Reporting
- Project management abilities
- Operations Management
- Sales monitoring
- Task Delegation
- Attention to Detail
- Conflict Resolution
- Decision Making
- Positive Outlook
- Dependability
- Emotional Intelligence
- Accounts Receivable
- Payment tracking
- Document Management
- Invoice Processing
- Customer Communication
- Billing statement management
- Data Entry
Websites
Timeline
Youth Ceramics Instructor
Redlands Art Association
01.2022 - 05.2022
Volunteer Youth Ceramics Instructor
Rochford Foundation’s Burrage Mansion
05.2021 - 08.2021
Assistant Manager of Operations
Polished Image and Supply
01.2018 - Current
Bachelor of Arts - Business Management
University of Redlands
Bachelor of Arts - Studio Art: Ceramics And Sculpture
University of Redlands
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