Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Anna France

Midland

Summary

Dedicated customer-focused professional with knowledge of service delivery, proven multitasking abilities, and sales skills. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

DuPont
08.2022 - Current
  • Utilized SAP, Sharepoint, and ServiceCloud to identify and perform services to meet client needs including order fulfillment, material and purchase returns, complaints, etc.
  • Developed and implemented consignment sales program procedures and work processes; provided comprehensive training; maintained meticulous accounting records of all consignment sales.
  • Assisted in customer vendor shows with DuPont sales representatives.
  • Actively participated in development initiatives and supported business automation through personal relationships with customers.
  • Fulfilled customer business requests, sales orders, and managed complaints.

Director of Operations

Modern Realty
07.2019 - 07.2022
  • Managed team of 10 staff members to support 60+ real estate agents.
  • Developed, authored, and published company SOPs for internal operations to run all areas of support.
  • Tracked day-to-day tasks and future workload to prepare all marketing activities and execute real estate listing procedures by Federal, State, and local laws and regulations.
  • Managed workflow between staff, coordinating planning and execution of all brokerage listings and associated activities.
  • Oversaw day-to-day production activities to align with annual company and staff goals.
  • Worked collaboratively with staff and Agents to implement new procedures and corrective actions to improve quality of service for Agents and real estate clientele.
  • Achieved team goals through formalized training plans, coaching and performance management.

Branch Manager

Isabella Bank
02.2016 - 07.2019
  • Managed team of four tellers, two lenders, and financial advisor.
  • Successfully navigated operations through 9-months of active construction during full renovation of Branch.
  • Assessed employee performance and developed improvement plans.
  • Identified and capitalized on community business opportunities with effective networking.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks.
  • Engaged employees in business processes with positive motivational techniques.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Financial Services Representative

Isabella Bank
09.2014 - 02.2016
  • Built and deepened relationships with prospective and competitive customers to drive sustained growth.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with customers to understand goals and recommend solutions to fit specific needs.

Bank Teller

Isabella Bank
03.2014 - 09.2014
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with setting up or closing accounts.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited teller currency to contribute to dual-control procedures.

Education

Bachelor of Business Administration - Business Management

Northwood University
Midland, MI
05.2025

High School Diploma -

Bullock Creek High School
Midland, MI
05.2006

Skills

  • Human Resources Oversight
  • Employee Interviewing, Hiring, & Termination
  • EEO Laws & Regulations
  • Relationship-based Sales
  • Originality & Creativity
  • Problem Anticipation & Resolution
  • Sales Tracking
  • Strategic Vision & Planning
  • Team-approach Leadership

Professional References

Jenifer Acosta

Owner, Acosta Real Estate & Development

Commercial Real Estate Agent, Century 21 Commercial

Former: Commercial Real Estate Agent, Modern Realty

m. 305.505.8850

e. jen@jeniferacosta.com


Matt Smith

Real Estate Agent, Modern Realty - Matt Smith Outdoors

m. 989.948.3738

e. matt@modernrealty.us


Shelley Hobbs

Regional Manager, Isabella Bank

m. 989.600.0147

Timeline

Customer Service Representative

DuPont
08.2022 - Current

Director of Operations

Modern Realty
07.2019 - 07.2022

Branch Manager

Isabella Bank
02.2016 - 07.2019

Financial Services Representative

Isabella Bank
09.2014 - 02.2016

Bank Teller

Isabella Bank
03.2014 - 09.2014

Bachelor of Business Administration - Business Management

Northwood University

High School Diploma -

Bullock Creek High School

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Anna France