Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Timeline
Generic

Anna Francis

Carthage,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Animal Control Officer

Mount Juliet Police Department
Mount Juliet, TN
11.2023 - 05.2025
  • Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
  • Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
  • Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
  • Worked closely with local veterinarians to ensure proper care for impounded animals.
  • Maintained detailed reports on captured animals.
  • Documented all activities in computerized records management system.
  • Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
  • Attended court hearings regarding alleged violations of animal control laws.
  • Investigated reports of animal abuse and issued citations and warnings.
  • Organized adoption of unclaimed animals with local rescue shelters.
  • Answered public inquiries, regarding animal control operations.
  • Collected evidence for court prosecutions related to animal treatment.

Lead Dispatcher-Night Shift / Alt TAC /Certified Trainer

Mt.Juliet Police Department
Mt. Juliet , TN
11.2014 - 11.2023
  • Led and supervised a small team of night shift dispatchers, leading other shifts when necessary.
  • Operated multiple advanced computers and software systems simultaneously.
  • As a Certified Training Officer (CTO), I trained and educated new dispatchers.
  • Ensured that all nightly operations were up to standard.
  • Received public emergency and non-emergency calls via 9-1-1 and non-emergency lines.
  • Provided successful work within a fast-paced atmosphere and in crisis situations.
  • Increased customer satisfaction by resolving issues, and frequently assisting with, and resolving, non-police and emergency matters for civilians.
  • Used Microsoft Word and other software tools to create documents and other communications. I am particularly skillful in art programs and creating promotional or informative material.

Mt. Juliet Police Intern

Mt.Juliet Police Department
Mt.Juliet , TN
08.2014 - 10.2014


  • Assisted in community outreach via social media
  • Observed Dispatchers and Officers at work in rea time
  • Observed daily operations of the Dispatch Center and Administrative Divisions
  • Participated in Patrol ride along program; observed daily operations/citizen interactions of Patrol Officers

Housekeeper/Custodian

Rutland Place - Senior Community
Mt. Juliet , TN
10.2010 - 10.2014
  • Mix, use, and properly store hazardous chemical cleaners to reduce the risk of injury or illness.
  • Maintained clean and comfortable environments in commercial buildings.
  • Organized daily cleaning schedules for the custodial team.
  • Followed safety standards and established operating procedures when handling, mixing, and storing hazardous chemicals.
  • Performed daily facility checklists.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Checked in and stocked inventory throughout the facility.

Education

Associate of Science - Criminal Justice Law Enforcement

Volunteer State Community College
Gallatin, TN

Skills

  • Attention to detail
  • Goal-oriented
  • Problem-solving
  • Adaptability
  • Crisis management
  • Effective communication
  • Crisis intervention
  • Community outreach
  • Public communication
  • Report writing
  • Customer service
  • Compassion and empathy
  • Record keeping
  • Organizational skills
  • Interpersonal skills
  • Written communication

Accomplishments

  • Worked full time and payed for college with no family assistance; first person in family to attend and graduate college.
  • Awarded the Civilian of the Year Award 2021 by the Mount Juliet Police Department.

Additional Information

Allow me to relay the most significant moment of my career. I was the senior dispatcher during the March 3rd Tornado of 2020. With me that night was a rookie dispatcher of less than a year's experience, and a new trainee. When the storm touched down, I believed the department was in the direct path of the Tornado. I chose to stay at my station to help my team, my civilians and my Officers, continuing my work to the best of my abilities; despite being terrified we would not survive the night. Thankfully the station was not struck; however, the damage to the city was extensive and lives were lost. There is no challenge that will ever exceed that night. I am proud to say I continued my work throughout the crisis, without fail, assisting in the rescue of many citizens and the recovery efforts of the city.

References

References available upon request.

Timeline

Animal Control Officer

Mount Juliet Police Department
11.2023 - 05.2025

Lead Dispatcher-Night Shift / Alt TAC /Certified Trainer

Mt.Juliet Police Department
11.2014 - 11.2023

Mt. Juliet Police Intern

Mt.Juliet Police Department
08.2014 - 10.2014

Housekeeper/Custodian

Rutland Place - Senior Community
10.2010 - 10.2014

Associate of Science - Criminal Justice Law Enforcement

Volunteer State Community College
Anna Francis