Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Freeman

Bonita,CA

Summary

Experienced and compassionate professional with a strong focus on case management and client advocacy. Committed to supporting individuals in achieving their goals and addressing their unique needs. Possessing extensive knowledge of various services and professionals relevant to client requirements. Dedicated to making a positive impact and facilitating progress for those in need.

Overview

8
8
years of professional experience

Work History

Community Connector

211 San Diego
12.2021 - 04.2025
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Conducted CIE and ECM Authorizations
  • Ensuring compliance with OSHA and HIPPA regulations, and providing exceptional client services
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
  • responsible for data entry, client follow-ups, case managing and developing strategies to improve the company's performance

Residential Manager

Paul Miller Company
07.2017 - 05.2022
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Customer Service/Import Agent

MAT Express
08.2019 - 03.2020
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.

Education

AA - Humanities

Southwestern College
Chula Vista, CA
05-1999

Diploma - Medical Assistant

United Education Institute
Chula Vista, CA

High School Diploma - undefined

Bonita Vista High School
Chula Vista, CA

Skills

  • Conducting needs assessments
  • Effective motivational interviewing
  • Proficient in office software and CRM tools
  • Crisis management expertise
  • Effective communication follow-ups
  • Skilled in team dynamics
  • Trauma-sensitive practices
  • Diversity initiatives
  • Client service referrals
  • Client-centered approach
  • Resource management
  • Detail-oriented data entry

Timeline

Community Connector

211 San Diego
12.2021 - 04.2025

Customer Service/Import Agent

MAT Express
08.2019 - 03.2020

Residential Manager

Paul Miller Company
07.2017 - 05.2022

Diploma - Medical Assistant

United Education Institute

High School Diploma - undefined

Bonita Vista High School

AA - Humanities

Southwestern College

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Anna Freeman