Anna French

• Supervised front desk staff consisting of 8-10 employees.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed employee appraisals to conduct annual reviews.
• Prepared weekly employee work schedules for team members.
• Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
• Responded to customer service inquiries, both in-person and by telephone.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Answered average of 150 calls, emails and voicemails per day, addressing customer inquiries, solving problems and providing product information.
• Managed timely and effective replacement of damaged or missing products.
• Inspected products for highest quality.
• Ensured merchandise was packed and shipped correctly using the appropriate carrier.

Training for the Bar Management position (part of Diana's Delight). Unfortunately the business did not open.

• Took to-go orders by phone, answered customer questions and informed of accurate wait times.
• Used cash registers and credit card machines to cash out customers.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Relocated to open a new location.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Ensured store was set according to schematics, including the proper signage.