Anna A. Fuller
Wilton
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Treasury Services and Cannabis Banking
Trustco Bank
Glenville
10.2025 - Current
- Developed training programs for staff to ensure compliance with banking regulations.
- Managed daily operations to streamline processes and improve efficiency within departments.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Prospecting and recruiting new business clients to the bank.
- Working with branch managers on business recruiting efforts.
- Developing and executing business proposals.
- Managing the top business client accounts.
- Analyzed business performance data and forecasted business results for upper management.
Branch Manager II
Trustco Bank
Ballston Lake
07.2023 - 10.2025
- Analyzed branch performance data to identify areas for improvement.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed staff scheduling, hiring and training processes.
- Disciplined employees to encourage compliance with company policies and procedures.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Assistant Financial Center Manager
Berkshire Bank
Latham
01.2023 - 06.2023
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Assisted in managing daily operations of financial center.
- Supported staff training and development initiatives.
- Collaborated with management on operational improvements and initiatives.
- Monitored cash levels in ATMs and replenished as needed.
- Analyzed customer needs to identify and recommend appropriate banking products and services.
- Oversaw cash handling processes to ensure accuracy and security.
- Worked with other department leaders to promote services and deliver seamless banking experience.
Personal Banker
Key Bank
Saratoga Springs
06.2019 - 02.2021
- Consumer and commercial account opening
- Consumer and commercial lending applications.
- Working with the investment team and mortgage loan officer to provide client referrals.
- Running weekly huddles dedicated to product changes and consumer resource bulletins.
- SBA PPP client application flow and client outreach.
- Maintained accurate records of financial transactions and client interactions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Number one in all sales categories in the region upon leaving.
Senior Relationship Banker
M&T Bank
Albany
10.2018 - 05.2019
- Facilitated smooth account openings and transactions for new customers.
- Collaborated with team members to enhance customer service delivery standards.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Ensured that all documents were accurately completed prior to submitting them for processing.
- Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
- Conducted financial reviews with clients to identify their current and future needs.
- Developed and distributed the “Weekly Branch Newsletter” for the region.
- Lone manager of branch location and area's Top loan producer.
Order Processing Supervisor/Account Coordinator/E-Commerce Inventory Analyst
Soft-tex International
Waterford
03.2017 - 10.2018
- Manage Order processing department.
- EDI and sales analysis for allocation of products to all e-commerce accounts.
- Worked with the sales team, production manager, QA, and our IT team to set up new items and pricing for all clients.
- Purchase order analysis, truck building, routing requests, processing advance shipment notices, and invoicing for the company's number one customer account throughout three warehouses.
- Significantly increased our profit margin by decreasing chargebacks with accurate load capacity and on time deliveries.
- Trained staff on order entry systems and processing procedures.
- Monitored order accuracy and resolved discrepancies promptly.
- Maintained compliance with company policies and quality standards.
- Evaluated team performance and provided constructive feedback regularly.
- Assisted in developing strategies aimed at increasing revenue growth through improved customer experience.
Store Manager
CVS Pharmacy
Latham
12.2014 - 10.2017
- Managed daily store and pharmacy operations to ensured compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Kay Jewelers
Schenectady
06.2013 - 05.2014
- Developed a clientele system for associates in store to execute the highest customer service standards.
- Managed daily store operations and ensured compliance with company policies.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Vitamin World
Queensbury
04.2009 - 06.2013
- Sales increase of 20% year over year.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels.
- Coordinated team scheduling to ensure adequate coverage during peak hours.
- Maintained store appearance and ensured cleanliness throughout the facility.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Skills
- Sales
- Team leadership
- Training program development
- Data analysis
- Customer relationship management
- Recruiting and Staffing
- Management
- Compliance management
- Business development
Certification
- Completed NMLS Certification
- Completed CertiPUR-US Certification
- Certified Diamontologist
- Certified Gemologist
Awards
Elite Sales Award
Carat Club Award
Diamond Z Award
500 Club Award
Controllable Expense Award
Timeline
Manager of Treasury Services and Cannabis Banking
Trustco Bank
10.2025 - Current
Branch Manager II
Trustco Bank
07.2023 - 10.2025
Assistant Financial Center Manager
Berkshire Bank
01.2023 - 06.2023
Personal Banker
Key Bank
06.2019 - 02.2021
Senior Relationship Banker
M&T Bank
10.2018 - 05.2019
Order Processing Supervisor/Account Coordinator/E-Commerce Inventory Analyst
Soft-tex International
03.2017 - 10.2018
Store Manager
CVS Pharmacy
12.2014 - 10.2017
Store Manager
Kay Jewelers
06.2013 - 05.2014
Store Manager
Vitamin World
04.2009 - 06.2013