Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Anna Gallardo

Brawley

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Medical Staff Administrative Assistant

Pioneers Memorial Hospital
10.2023 - Current
  • Create Practitioners On Call-Schedule for all hospital departments.
  • Maintained calendars and schedules for Practitioners and management team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines
  • Processed invoices for payment using accounting software applications
  • Submit timecards to accounts payable.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
  • Entered data into spreadsheets using Microsoft Excel or other similar programs
  • Developed and maintained filing systems for confidential documents and records
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Updated contact lists regularly when changes occur in employee status or contact information
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Prepared documents for meetings including agendas, handouts and other materials.

Receptionist

Imperial Valley Family Care Medical Group
04.2023 - 10.2023
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Scheduled appointments for clients, customers, and other visitors
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Updated and recorded customer or client information to maintain accounts
  • Answered and directed incoming calls using multi-line telephone system
  • Handled customer inquiries and complaints, providing timely and appropriate solutions
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment
  • Scheduled and confirmed appointments
  • Sorted incoming mail and directed to correct personnel each day
  • Collated, bound and stored computer-generated reports
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries

Patient Care Coordinator

Spine and sport Physical Therapy
05.2022 - 04.2023
  • Scheduled appointments for patients and coordinated follow-up visits as needed
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care
  • Maintained accurate records of all patient care activities using electronic health record systems
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
  • Provided emotional support and counseling to patients during difficult times
  • Demonstrated flexibility during changes to patient care practice
  • Scheduled evaluations and procedures for patients
  • Completed insurance verifications and claim forms for patient intake and processing
  • Processed patient intake information and updated medical records prior to treatment
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner
  • Assisted patients in understanding their care plans and healthcare options
  • Responded promptly to any emergency situations that arose within the facility
  • Compiled and maintained medical charts and reports in complex digital databases
  • Received and routed care team messages and documents to appropriate staff


Receptionist

Desert Aesthetic & Vein Centre
03.2019 - 05.2022
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
  • Scheduled appointments for clients, customers, and other visitors
  • Greeted visitors and provided them with assistance.
  • Verified visitors' identification cards
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly
  • Managed company database and ensured the accuracy of contact information
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing
  • Updated and recorded customer or client information to maintain accounts
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order
  • Processed payments and updated accounts to reflect balance changes

Education

GED -

Desert Union High School

Skills

  • Customer service
  • Office administration
  • Detail-oriented data management
  • Proficient in computer applications
  • Skilled in software usage
  • Clerical coordination
  • Analytical problem-solving
  • Documentation and recordkeeping
  • Calendar management
  • Efficient data organization
  • Calendar organization
  • Analytical problem solver
  • Microsoft Word
  • Effective task prioritization
  • Microsoft Excel
  • Documentation and reporting
  • Deadline oriented
  • Verbal communication
  • Microsoft outlook
  • Clerical support
  • Schedule management
  • Invoice management
  • Data organization
  • Records administration
  • Advanced spreadsheet techniques
  • Document confidentiality management

LANGUAGES

English | Fluent
Spanish | Fluent

Timeline

Medical Staff Administrative Assistant

Pioneers Memorial Hospital
10.2023 - Current

Receptionist

Imperial Valley Family Care Medical Group
04.2023 - 10.2023

Patient Care Coordinator

Spine and sport Physical Therapy
05.2022 - 04.2023

Receptionist

Desert Aesthetic & Vein Centre
03.2019 - 05.2022

GED -

Desert Union High School
Anna Gallardo