Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Medical Staff Administrative Assistant
Pioneers Memorial Hospital
10.2023 - Current
Create Practitioners On Call-Schedule for all hospital departments.
Maintained calendars and schedules for Practitioners and management team.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Ensured efficient operation of office equipment such as printers, copiers and fax machines
Processed invoices for payment using accounting software applications
Submit timecards to accounts payable.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
Entered data into spreadsheets using Microsoft Excel or other similar programs
Developed and maintained filing systems for confidential documents and records
Managed incoming calls while providing information or transferring callers to appropriate personnel
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
Updated contact lists regularly when changes occur in employee status or contact information
Served as primary point of contact for facilitating operational and administrative inquiries.
Prepared documents for meetings including agendas, handouts and other materials.
Receptionist
Imperial Valley Family Care Medical Group
04.2023 - 10.2023
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
Ensured that all necessary forms were completed accurately prior to submitting them for processing
Provided excellent customer service at all times while interacting with both internal and external customers
Scheduled appointments for clients, customers, and other visitors
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
Updated and recorded customer or client information to maintain accounts
Answered and directed incoming calls using multi-line telephone system
Handled customer inquiries and complaints, providing timely and appropriate solutions
Served visitors by greeting, welcoming and directing to appropriate personnel
Conducted initial screening of incoming calls to determine urgency and directed them accordingly
Performed clerical duties such as filing, photocopying, transcribing, and faxing
Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment
Scheduled and confirmed appointments
Sorted incoming mail and directed to correct personnel each day
Collated, bound and stored computer-generated reports
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
Patient Care Coordinator
Spine and sport Physical Therapy
05.2022 - 04.2023
Scheduled appointments for patients and coordinated follow-up visits as needed
Coordinated patient care services with the medical team to ensure quality and timely delivery of care
Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support
Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress
Facilitated coordination between primary care physician and specialists to ensure continuity of care
Maintained accurate records of all patient care activities using electronic health record systems
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
Provided emotional support and counseling to patients during difficult times
Demonstrated flexibility during changes to patient care practice
Scheduled evaluations and procedures for patients
Completed insurance verifications and claim forms for patient intake and processing
Processed patient intake information and updated medical records prior to treatment
Addressed and resolved patient concerns and complaints in a timely and empathetic manner
Assisted patients in understanding their care plans and healthcare options
Responded promptly to any emergency situations that arose within the facility
Compiled and maintained medical charts and reports in complex digital databases
Received and routed care team messages and documents to appropriate staff
Receptionist
Desert Aesthetic & Vein Centre
03.2019 - 05.2022
Ensured that all necessary forms were completed accurately prior to submitting them for processing
Provided excellent customer service at all times while interacting with both internal and external customers
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
Scheduled appointments for clients, customers, and other visitors
Greeted visitors and provided them with assistance.
Verified visitors' identification cards
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained an organized filing system of confidential client information in accordance with company policy
Served visitors by greeting, welcoming and directing to appropriate personnel
Conducted initial screening of incoming calls to determine urgency and directed them accordingly
Managed company database and ensured the accuracy of contact information
Performed clerical duties such as filing, photocopying, transcribing, and faxing
Updated and recorded customer or client information to maintain accounts
Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail
Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order
Processed payments and updated accounts to reflect balance changes