Anna Garcia
Clarksville,TN
Summary
Highly motivated administrative and customer service professional with strong organizational skills, attention to detail, and commitment to excellent service. Experienced in data management, call handling, payroll assistance, and supporting fast-paced office operations. Skilled in maintaining accuracy, confidentiality, and professional communication while contributing to team success.
Overview
9
9
years of professional experience
Work History
Administrative Support / Customer Service
Maxi Transfers LLC
06.2022 - 10.2024
- Managed incoming mail and digital correspondence. Updated databases and spreadsheets to maintain accuracy. Handled high call volume and directed inquiries efficiently. Assisted with quality assurance monitoring, and prepared accurate reports and documentation for submission.
Behavior Therapist
Cultivate / Progressive Behavior
01.2019 - 01.2022
- Conducted client assessments, collected data, and implemented ABA behavior plans. Maintained detailed progress tracking and participated in team and parent meetings. Trained parents and caregivers on skill generalization at home.
Behavior Therapist & Summer Camp Coordinator
Puzzle Builders LLC
01.2016 - 01.2019
- Provided 1:1 and group ABA therapy, coordinated with school staff, and maintained daily data tracking. Designed summer camp schedules, themes, and lesson plans tailored to individual needs.
Education
M.S. - Applied Behavior Analysis
University of West Florida
01.2021
B.A. - Psychology
Florida International University
01.2016
Skills
- Customer Service
- Administrative Support
- Data Entry
- Documentation & Reporting
- Time Management
- Call Scoring & QA Evaluation
- Conflict Resolution
- Professional Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Support / Customer Service
Maxi Transfers LLC
06.2022 - 10.2024
Behavior Therapist
Cultivate / Progressive Behavior
01.2019 - 01.2022
Behavior Therapist & Summer Camp Coordinator
Puzzle Builders LLC
01.2016 - 01.2019
B.A. - Psychology
Florida International University
M.S. - Applied Behavior Analysis
University of West Florida