Anna Garibay-ubay
Pasco,WA
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Also, making sure costumers are satisfied in any way I'm able to help. Bilingual Speaker ( English and Spanish). Always ready to work with a positive attitude with a smile.
Overview
6
6
years of professional experience
Work History
Operator Scheduler
Tri-cities Community Health Center
Pasco, WA
12.2023 - Current
- Scheduled and confirmed appointments and meetings for management team.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted and directed visitors to appropriate personnel and answered average of 150 calls and emails daily.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
Caregiver
Tri-Cities Retirement Inn
Pasco, WA
05.2023 - 10.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Sales Executive
State Farm Insurance Inc
Pasco, WA
04.2023 - 06.2023
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Trained junior sales staff on techniques for improving customer service experience.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed sales data to identify trends in customer preferences and buying habits.
- Researched industry news and developments to gain insights into customer preferences.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Negotiated contracts with clients on behalf of the company.
- Ticketed, arranged and displayed merchandise to promote sales.
WIC Certifier/Clerk
Tri-cities Community Health Center
Pasco , WA
06.2021 - 03.2023
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Communicated with people from various cultures and backgrounds on application process.
- Provided consulting services to over 100's individuals on various career-related issues and communicated with clients to determine needs and goals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Making sure every client has their questions answered and is satisfied with them.
- Answering 'back to back' calls with consistent exceptional service
- Excellent multi tasking skills
- Able to be handle multiple channels of communication at high level, I.E Calls, chats, emails, member inbox, Fax.
- Very comfortable being able to be more than 80% daily spent on phones, minimal 'face-to-face' contact.
- Very excellent with EXL,Word, Microsoft, and Typing.
Customer Service Cashier
Panda Express Restaurant Group
Pasco , WA
06.2019 - 02.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Lifted up to 10 pounds at once and used forklift to move heavier loads
Crew Member/Cashier
McDonald's Restaurant
Pasco , WA
01.2018 - 06.2018
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Team player, with effective interpersonal skills among co-workers and supervisors.
- Make sure customers were extremely satisfied with service
- Able to thrive in high pressure, fast-paced environment
- Capable to meeting deadlines and finishing tasks in efficient manner
- Endorsed products by making recommendations and promoting specials, increasing daily sales
Education
High School Diploma -
Saddle Mountain School
Othello, WA06.2020
Some College (No Degree) - Currently Going To School To Become A CMA
Charter College
Pasco, WASkills
- Bilingual (English and Spanish)
- Organization and Time Management
- Excellent Communication
- Multitasking Abilities
- Effective communication skills
- Team Player
- Hard Working
- Respectful and Responsible
- Crew member
- Fast learner and Communication Skills
- Patient and Caregiver Education
- Service Orientation-Actively looking for ways to help people
- Calm under pressure and positive attitude
- Fast learner and Communication Skills
Timeline
Operator Scheduler
Tri-cities Community Health Center
12.2023 - Current
Caregiver
Tri-Cities Retirement Inn
05.2023 - 10.2023
Sales Executive
State Farm Insurance Inc
04.2023 - 06.2023
WIC Certifier/Clerk
Tri-cities Community Health Center
06.2021 - 03.2023
Customer Service Cashier
Panda Express Restaurant Group
06.2019 - 02.2021
Crew Member/Cashier
McDonald's Restaurant
01.2018 - 06.2018
High School Diploma -
Saddle Mountain School
Some College (No Degree) - Currently Going To School To Become A CMA
Charter College
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