Oversee fitness operations for an assigned territory.
Collaborated with other departments and ownership groups to develop comprehensive health initiatives that meet organizational objectives.
Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Work closely with all managers and Regional Leaders to maintain high utilization (Orangetheory standards) and optimal membership retention.
Support area franchisee teams through routine communication and event partnerships.
Monitor and achieve business Key Performance Indicators including, but not limited to, utilization, attendance, workouts, attrition, member traffic weekly, revenue, and net gain. This also includes conducting hands-on performance evaluations of coaches and delivering constructive feedback as necessary.
Conduct weekly visits to set goals, discuss KPIs, review member class schedules, utilization, template rollouts, and ensure studio cleanliness.
Plan, develop, and lead weekly, monthly Fitness & Sales meetings, content, workshops, and logistics. (Regional Fitness mtgs, Sales/Fitness mtgs, template rollout, etc.) Provide weekly email correspondence to team regarding events and business demands.
Actively champion and/or assist in the launch of all member engagement events and activities onsite and offsite.
Assess the staffing needs, and oversee recruiting, hiring, and fitness licensure/credentialing practices; serve as Head Coach for staffing vacancies or upon the business needs; plan, and launch OTFIT training events.
Plan and lead workshops to build greater knowledge, skills, and abilities in areas of fitness acumen, onboarding, and managerial skills (rowing technique, strength and conditioning, recruiting, etc.).
Ensure proper onboarding and new hire training initiatives are being met for assigned studios.
Lead up to 8 Orangetheory Fitness workouts per week, at one or more studios.
Requires 90% travel across designated region & occasional out of state travel.
Regional Fitness & Retention Manager
Orangetheory Fitness
Austin, TX
05.2021 - Current
Proactively recruit, hire, train, and cultivate high performance players in the business
Maintain a coaching mind-set by actively coaching 6-8 classes a week in studios
Works directly with the regional fitness and sales & operations team to continuously plan, implement, and uphold current programming and practices
Support and supervise multiple head coaches in the Austin area and their respective studios in order to maintain company compliance, consistency, and brand knowledge
Directly lead trainings and workshops anywhere from a one-on-one to large group level to ensure continued training, support, and growth to level 1, 2, and 3 staff on a daily, weekly, monthly and/or quarterly basis
Works alongside executive team to solve current operations, landscape, and trends at individual studios
Complete quarterly audits with head coaches and studio managers to hyper focus on KPI trends such as utilization, attrition/retention, lead generation on weekly, monthly, quarterly basis
Other duties that align with the mission and vision of Orangetheory Fitness
Additional responsibilities outside of the scope of this description may be necessary to perform during the studio's response to COVID-19 to uphold high performing studios, exceptional member experience and safety, and studio cleanliness
Head Coach
Orangetheory Fitness
Austin, TX
02.2019 - 05.2021
Mentoring and managing fitness coaches in their studio
Targeting specific areas of opportunity, providing direction and leadership
Uses performance evaluations to identify strengths and direct opportunities
Supports Studio Manager in achieving all sales goals of their studio by ensuring the fitness staff is consistently and effectively executing the sales process
Monitors class schedules, anticipates seasonal changes, ensures class coverage and makes sure that holiday schedules remain compliant
Responsible for building studio class attendance, retaining current membership and achieving monthly revenue budgets
Works with studio manager in planning and executing thoughtful and creative events to build community and culture within the studio through a strong presence in the studio and on social media
Responsible for executing and attending all Fitness Events for studio
Sends weekly email to the studio fitness coaches with updates regarding studio events, announcements, updates, etc
Maintains close and constant communication with Studio Manager and Regional Fitness Director on day-to-day operations and updates
Prepares and sends monthly member newsletter, highlighting what is new at the studio and different members to create and nurture the studio culture
Maintains an active, positive, social media presence to keep members connected outside of the studio
Holds 'Office Hours' to have one-on-one consults with members to discuss their health & fitness goals
Monitors and facilitates repairs of studio equipment
Coordinates larger equipment repairs with third party providers
Responsible for the organization and cleanliness of the training floor, as well as other areas of the studio - creates
Studios are to maintain a high level of cleanliness compliant with both local government and corporate standards
Maintains accurate employee files (including resumes, CPR cards, fitness certifications, disciplinary items, emergency contact information, I-9 form and more)
Evaluate coach classes to ensure brand compliancy at least once a quarter
Ensure Fitness Staff is current with all national certifications, CPR and all Orange University job related training
Maintains an active presence in their home studio by spending a minimum of 30 hours per week in studio, which includes the minimum 10 classes per week required at their home studio
One weekend day minimum is required, and Mondays are a required day of work, unless requested off in advance
Other duties that align with the mission and vision of Orangetheory Fitness
Additional duties outside of the scope of this description may be necessary to perform during the studio's response to COVID-19 after reopening May 2020
Coach
Orangetheory Fitness
San Marcos, TX
08.2017 - 01.2019
Responsible for delivering predesigned workouts to groups of up to 39 clients prior to COVID-19
Responsible for creating a positive, high energy and respectful OTF studio
Ensure the safety of participants in regard to heart-rate training, human movement, exercise science, and overall form and technique
Modify specific exercises to accommodate various skill levels, athletic abilities and performance backgrounds
Responsible for building Orangetheory Fitness (OTF) attendance, retaining current clientele and achieving monthly key performance indicator (KPI) metrics
Responsible for handling member concerns in a professional and objective manner with the goal of resolution
Culturally sensitive and able to adjust learning styles to meet unique cultural needs
Attends monthly fitness staff meetings and all relative, mandatory webinars and other requested corporate meetings
Responsible for organization and cleanliness of the studio, including the training floor
Maintain current, active employee credentials including CPR/AED cards, fitness certifications
Server, Hostess, Bartender, Food Runner
The Leaning Pear
Wimberley, TX
01.2016 - 07.2017
Delivering a positive and high-quality customer service experience for all guests
Taking and handling multiple food & drink orders
Efficiently multi-task in a high-stress environment during peak business hours
Work cohesively with other team members in order to create a smooth and successful work environment for all staff and customers
Prep or side work before, during, and after scheduled shift
Preparing bills and processing payments via computer payment systems
Assistant Coach
Dripping Springs High School Strength & Conditioning Camp
Dripping Springs, TX
06.2014 - 07.2016
Develop and administer strength, power, speed, agility, movement, and recovery programs for athletes of all levels and ages ranging from 11-18 y/o
Implement Strength & Conditioning programs in compliance with DSISD values and beliefs
Ability to evaluate, record and track workouts
Adjust training based on individual needs
Strong interpersonal and relationship building skills with staff and athletes
Ability to train, engage and inspire individuals and/or groups (teams) from 1-30+
Day to day facets of training and upkeep of facilities
Education
Bachelor's - Health and Fitness Management, Business Administration