Anna Ghaly
Kathleen,GA
Overview
16
16
years of professional experience
Work History
Insurance Agent IV
Geico Regional Office
Macon, GA
01.2012 - Current
- Assist customers through all channels of communication (email, live chat, SMS and phone) with their auto and motorcycle insurance policies
- Consistently meet productivity, quality and customer satisfaction metrics while adapting to consistent changes to company procedures and state insurance regulations
- Process data entry with a high level of speed and accuracy from online requests into business applications
- Collaborate with peers and management on the implementation of new business applications and processing procedures by identifying issues and trends and providing feedback
Insurance Agent IV
Geico Regional Office
Macon, GA
01.2010 - 01.2012
- Restarted policies that had been canceled and needed to be reissued as well as created new policies for alternative states (transitioning accounts)
- Completed insurance underwriting activities such as reviewing driving history, run motor vehicle reports and CLUE reports to ensure no fraud or misrepresentation
- Received and processed documents that were required for the policy and filed accordingly
- Conducted processes related to collections for outstanding balances on accounts
- Provided excellent Customer Service to customers via phone or internet inquiries and chats
Customer Service Representative
Geico Regional Office
Macon, GA
01.2009 - 01.2010
- Managed inbound phone communications with customers to service their auto insurance policies, processed endorsements, retained customer business and explained complex billing and rating changes
- Provided product knowledge expertise with identifying coverage gaps, explained state insurance requirements and reissued coverage on lapsed auto insurance policies
- Obtained and maintained a resident Personal Lines auto insurance license with the Georgia Department of Insurance
Timeline
Insurance Agent IV
Geico Regional Office
01.2012 - Current
Insurance Agent IV
Geico Regional Office
01.2010 - 01.2012
Customer Service Representative
Geico Regional Office
01.2009 - 01.2010
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