Anna Gibbons
Austin,TX
Summary
Personable service industry professional with 9 years of experience in customer-facing roles. Well-versed in food safety and industry practices. Experienced with organizational skills, leadership oversight, and customer-oriented roles, seeking growth in a well-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift + Bar Lead
Old Thousand, "Dope Chinese"
09.2020 - Current
- Improved guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased bar efficiency by implementing effective inventory management practices and reducing waste.
- Developed creative cocktails, incorporating seasonal ingredients and popular trends to attract customers.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
Lead Host to Server
Anthem
01.2018 - 01.2020
- Amplified customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
Host to Counter to Server
Gina's Italian Kitchen and Pizzeria
01.2015 - 01.2017
- Promoted three times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Criminology -
St. Edward's University
Austin, TX12.2019
Skills
- 9 years in Service Industry
- Experience with appropriate guest conflict resolution
- Experience with Hot Schedules, Toast, and other restaurant related systems
- Staff Leadership
- Cash Handling
- Conflict Resolution
Availability
Full time desired, open availability for any shift with three weeks notice submitted at current job.
Certification
TABC, Food Handlers
Timeline
Shift + Bar Lead
Old Thousand, "Dope Chinese"
09.2020 - Current
Lead Host to Server
Anthem
01.2018 - 01.2020
Host to Counter to Server
Gina's Italian Kitchen and Pizzeria
01.2015 - 01.2017
Criminology -
St. Edward's University