Anna Gildea
Thornton,CO
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
Children’s Hospital Colorado
03.2024 - Current
- Maintain compliance with HiPAA
- USP 800 and 795 certified
- Accurately compounds sterile, non-sterile, and hazardous medications
- Maintain medical records
- Maintain multiple medication dispensing machines within hospital
- Assist nurses and providers with medical needs.
PHARMACY TECHNICIAN
Kaiser Permanente, PBM
06.2008 - 10.2020
- Responsible for entering and filling prescriptions
- Outstanding customer service skills
- Answer incoming phone calls from patients and medical providers
- Resolve Third Party issues including prior authorizations
- Work with Medicaid and Medicare to fulfill patient medical needs
- Maintained patient confidentiality when handling records and sensitive data
- Adhere to HIPAA regulations
- Maintained medical records
- Complied with state regulations to maintain safe, clean pharmacy
- Processed claims for third-party prescription services
- Stocked and replenished shelves to remove out-of-date items from inventory
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Processed insurance claims and payments for medications
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Resolved customer service issues in a timely manner
- Demonstrated ability to deescalate disgruntled patients and able to problem solve to satisfy their needs.
RESIDENT SERVICES COORDINATOR
Eaton Senior Programs
01.2008 - 05.2008
- Supervised services provided to residents including medication administration, laundry, housekeeping and assisting residents with daily needs
- Responsible for ordering medications and maintaining accurate medical records
- Promoted culture of respect and understanding among students.
- Manage team of employees offering support where needed
- Adhere to state regulations
- Responsible for remaining compliant with state laws regarding medication administration and storage
- Ability to multi-task and maintain extreme organization
- Troubleshoot and resolve any issues brought up by resident's or their family
- Evaluated performance of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Recruited, interviewed, and hired volunteers and staff
- QMAP certified.
PHARMACY TECHNICIAN/CASHIER
Walgreens
07.2002 - 01.2008
- Maintained patient confidentiality when handling records and sensitive data
- Processed insurance claims and payments for medications
- Reported prescription errors to pharmacist on duty
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Stocked and replenished shelves to remove out-of-date items from inventory
- Processed claims for third-party prescription services
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
Education
HIGH SCHOOL DIPLOMA -
Horizon High School
Thornton, CO05.2004
Skills
- Problem-Solving Skills
- Quality Assurance And Control
- Medical Records Management
- Team Collaboration
- Patient Education
- Advanced Math Skills
- Patient Confidentiality
- Medicare And Medicaid Processes
- FDA And HIPAA Compliance
- Resolving Customer Issues
- Profile Updating
- Drug Compounding
- High-Volume Environments
- Intravenous admixture preparation
- Drug safety
- Regulatory Compliance
- Drug Inventory Management
- Insurance Verification
- Workflow Optimization
- FDA Drug Safety Guidelines
- Operations Support
- Patient confidentiality
- Problem-solving skills
- Pharmaceutical Calculations
- Healthcare regulations
- Medicare and Medicaid process
- Aseptic Techniques
- Pharmacy and patient records management
Certification
Certified Pharmacy Technician
Timeline
PHARMACY TECHNICIAN
Children’s Hospital Colorado
03.2024 - Current
PHARMACY TECHNICIAN
Kaiser Permanente, PBM
06.2008 - 10.2020
RESIDENT SERVICES COORDINATOR
Eaton Senior Programs
01.2008 - 05.2008
PHARMACY TECHNICIAN/CASHIER
Walgreens
07.2002 - 01.2008
HIGH SCHOOL DIPLOMA -
Horizon High School
Certified Pharmacy Technician
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