Anna Gillette
Miamisburg
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Skilled in problem-solving and scheduling coordination, consistently achieving high service call efficiency while advocating for client needs.
Overview
8
8
years of professional experience
Work History
Field Service Coordinator
Gosiger
02.2023 - Current
- Facilitated communication between office personnel, field service technicians, and customers.
- Managed and coordinated service techs based on skill set and experience level to achieve successful completion of service projects.
- Led team of up to 23 service technicians in field activities.
- Maintained schedule of up to 175 service calls.
- Monitored priorities and liaised between service team and management, delegating tasks to complete on time.
- Tracked machine, option, and parts deliveries to ensure prompt technician arrival
Parts Analyst
Gosiger
07.2021 - 02.2023
- Researched physical and electronic catalogs / manuals for best possible parts for repairs
- Maintained current knowledge of manufacturers' parts availability and options to offer expert support. Recommended alternative parts if necessary.
- Completed 55-75 quotes and orders per day via email and phone calls with customers
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Distributed parts for Okuma, Nomura, IFP, BTB, and other CNC machine brands
Inside Sales Representative
EXp Realty, LLC
01.2020 - 11.2020
- Generated leads for sales and rental properties through cold calls and referrals. Made 600+ cold calls a day
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand property needs and preferences.
- Issued office-wide communications on behalf of brokers and team leaders.
- Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
Patient Care Technician
Atrium Health
07.2017 - 01.2020
- Supported needs of 8-10residents under short-term care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Floated between hospital units to provide help where needed - ER, ICU, Behavioral Health, Med-Surg, etc.
- Assisted patients with activities of daily living to maintain good hygiene and nutritional needs
- Upheld infection control and prevention policies across different patient-facing areas.
Education
General Education - General Education Courses
Wright State University
Dayton, OHBSN Program - Nursing
Sinclair Community College
Dayton, OHSkills
- Adaptability
- Scheduling coordination
- Client Advocacy
- Effective Communication
- Problem-solving
- Logistics planning
- Team leadership
Timeline
Field Service Coordinator
Gosiger
02.2023 - Current
Parts Analyst
Gosiger
07.2021 - 02.2023
Inside Sales Representative
EXp Realty, LLC
01.2020 - 11.2020
Patient Care Technician
Atrium Health
07.2017 - 01.2020
General Education - General Education Courses
Wright State University
BSN Program - Nursing
Sinclair Community College
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