Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Gillette

Miamisburg

Summary

Experienced Service Coordinator with a proven track record of facilitating communication and delivering tailored solutions. Exceptional organizational, problem-solving, and communication abilities ensure seamless operations. Known for collaborative spirit and commitment to meeting deadlines in high-pressure settings. Skilled in problem-solving and scheduling coordination, driving high service call efficiency and advocating for client interests.

Overview

8
8
years of professional experience

Work History

Field Service Coordinator

Gosiger
02.2023 - Current
  • Facilitated communication between office personnel, field service technicians, and customers.
  • Managed and coordinated service techs based on skill set and experience level to achieve successful completion of service projects.
  • Led team of up to 23 service technicians in field activities.
  • Maintained schedule of up to 175 service calls.
  • Monitored priorities and liaised between service team and management, delegating tasks to complete on time.
  • Tracked machine, option, and parts deliveries to ensure prompt technician arrival

Parts Analyst

Gosiger
07.2021 - 02.2023
  • Researched physical and electronic catalogs / manuals for best possible parts for repairs
  • Maintained current knowledge of manufacturers' parts availability and options to offer expert support. Recommended alternative parts if necessary.
  • Completed 55-75 quotes and orders per day via email and phone calls with customers
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Distributed parts for Okuma, Nomura, IFP, BTB, and other CNC machine brands

Inside Sales Representative

EXp Realty, LLC
01.2020 - 11.2020
  • Generated leads for sales and rental properties through cold calls and referrals. Made 600+ cold calls a day
  • Coordinated appointments to show marketed properties.
  • Communicated with clients to understand property needs and preferences.
  • Issued office-wide communications on behalf of brokers and team leaders.
  • Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.

Patient Care Technician

Atrium Health
07.2017 - 01.2020
  • Supported needs of 8-10residents under short-term care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Floated between hospital units to provide help where needed - ER, ICU, Behavioral Health, Med-Surg, etc.
  • Assisted patients with activities of daily living to maintain good hygiene and nutritional needs
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

General Education - General Education Courses

Wright State University

BSN Program - Nursing

Sinclair Community College

Skills

  • Scheduling coordination
  • Logistics planning
  • Complaint resolution
  • Data research and validation
  • Business growth and retention

Timeline

Field Service Coordinator

Gosiger
02.2023 - Current

Parts Analyst

Gosiger
07.2021 - 02.2023

Inside Sales Representative

EXp Realty, LLC
01.2020 - 11.2020

Patient Care Technician

Atrium Health
07.2017 - 01.2020

BSN Program - Nursing

Sinclair Community College

General Education - General Education Courses

Wright State University