Summary
Overview
Work History
Education
Skills
Timeline
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Anna Gilman

Arizona City ,US

Summary

An accomplished auto damage Estimator self-motivated and driven to continually learn. 2+ years experience in customer service, answering a multi line phone system and handling auto insurance claims. Strong communication skills and organized. I stride to deliver postivie experiences through high-quality customer care

Overview

3
3
years of professional experience

Work History

Barista

Scooters Coffee Shop
02.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines and utensils.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Auto Body Estimator

Wreck-A-Mended Collision LLC.
10.2021 - Current
  • Write estimates for damaged/wrecked vehicles
  • Increased customer satisfaction by providing accurate and timely auto body repair estimates.
  • Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
  • Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
  • Enhanced company reputation by consistently delivering high-quality service and maintaining professionalism throughout the estimation process.
  • Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
  • Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
  • Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
  • Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
  • Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
  • Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
  • Inspected completed repairs for accuracy, quality and safety.
  • Examined vehicles to determine extent of damage and repairs required.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.

Education

High School Diploma -

Insight Academy Of Arizona
Maricopa, AZ
02.2023

Skills

organized

customer service

team player

communication

go getter attitude

Timeline

Barista

Scooters Coffee Shop
02.2024 - Current

Auto Body Estimator

Wreck-A-Mended Collision LLC.
10.2021 - Current

High School Diploma -

Insight Academy Of Arizona

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Anna Gilman