Summary
Overview
Work History
Education
Skills
Awards
Certification
Why I'm the Ideal Internal Candidate
Timeline
Generic

Anna Golar

Camas,WA

Summary

Innovative operations professional with 6+ years at ZoomInfo, building foundational revenue processes that scale from startup to enterprise. Transforms manual workflows into AI-powered automation while combining operational expertise with strategic vision to drive GTM initiatives and system transformations. Proven track record of coordinating cross-functional teams, managing complex stakeholder relationships, and delivering measurable operational improvements that directly impact revenue growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager, Contract Operations

ZoomInfo Technologies
03.2024 - Current
  • Strategic GTM Leadership: Lead operational readiness for new GTM motions and product launches, bridging gaps between strategy and execution while ensuring scalable process implementation
  • AI-Powered Process Innovation: Built and deployed AI agents using ZI Chatbot, inspiring team adoption of AI-first workflows and creating automated solutions for complex operational challenges
  • Cross-Functional Influence: Successfully advocate for operational improvements and system enhancements based on seller and customer experience insights, coordinating with Revenue Operations, GTM Tech, and Product teams
  • Quality Excellence: Implemented comprehensive QA process across 5 operational queues, achieving consistent operational accuracy improvements through systematic auditing and feedback loops
  • Enhancement Management: Created and managed comprehensive enhancement tracking system, submitting 273 tickets in 2024 and 126 in 2025, driving continuous process improvements across revenue operations
  • Process Automation: Built Slack and Google Sheets automations using Salesforce and Jira connectors, plus Google Apps Script solutions to streamline workflows
  • Cross-Team Coordination: Created alignment processes between operational teams to ensure seamless customer onboarding and experience
  • Automation Innovation: Developed intelligent automation solutions that significantly reduced manual processing and eliminated operational complexity for sellers
  • Team Leadership: Manage 13-person team (7 direct reports), maximizing performance by monitoring daily activities and mentoring team members
  • Cross-trained existing employees to maximize team agility and performance.

Team Lead, Contract Operations

ZoomInfo Technologies
01.2020 - 03.2024
  • Training & Documentation: Developed comprehensive training programs within Lessonly (Seismic Learning) & Google Sites, creating process guides used daily by internal teams and sellers
  • Team Scaling: Grew team from 2 to 11 direct reports during India expansion, establishing processes for international collaboration and knowledge transfer
  • Process Optimization: Led improvements across all contract operations including approvals, closing, auto-renewals, trials, and case management
  • Stakeholder Coordination: Collaborated with Legal, Finance, Revenue Operations, and Product teams to ensure operational alignment and process scalability
  • Customer Experience: Influenced product enhancements based on customer feedback and operational insights to improve trial experience

Customer Enablement Representative

ZoomInfo Technologies
03.2019 - 01.2020
  • Trial Process Foundation: Built trial provisioning process from ground up, transitioning from email-based requests to full Salesforce integration (opportunities, quotes, contracts, subscriptions)
  • System Implementation: Led transition from legacy back-office system to DOZI platform, establishing scalable trial workflows that process 3,000+ monthly cases
  • Operational Versatility: Learned contract operation processes to provide cross-functional support, demonstrating adaptability and comprehensive understanding of revenue workflows

Research Analyst

ZoomInfo Technologies
12.2017 - 03.2019
  • Data Operations Excellence: Researched and compiled complex business data from multiple sources, ensuring accurate entry and verification in proprietary web-based systems while maintaining strict confidentiality protocols
  • Independent Execution: Delivered high-quality research results with minimal supervision, writing concise summaries of critical information and maintaining comprehensive documentation of sources and methodologies
  • Process Foundation: Built systematic approach to data accuracy and quality control that became foundational to later operational roles, demonstrating attention to detail and operational rigor

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06-2016

Skills

  • Change Management
  • Operational Readiness Planning
  • Cross-Functional Coordination
  • Business Requirements Translation
  • AI Agent Development (ZI Chatbot)
  • Slack/Google Sheets Integration
  • Google Apps Script
  • Salesforce Administration
  • Enhancement Management
  • Team Management
  • Stakeholder Influence
  • Training Program Development
  • Documentation and Reporting

Awards

October 2024 ZoomInfo 'Zoomie' Award Winner - "Be Innovators"

Certification

  • Salesforce Trailhead Modules - Admin Responsibilities
  • AI-First Workflow Development
  • Cross-Functional Leadership Training
  • Zoominfo SQL Bootcamp

Why I'm the Ideal Internal Candidate

  • 7+ years of deep ZoomInfo knowledge across systems, processes, and culture
  • Demonstrated expertise in evolving revenue operations to support rapid business growth and increasing complexity
  • Established relationships across Sales, Product, Finance, Legal, and Revenue Operations
  • AI-first mindset with hands-on automation and process optimization experience
  • Ready to leverage operational expertise for broader revenue strategy and growth

Timeline

Manager, Contract Operations

ZoomInfo Technologies
03.2024 - Current

Team Lead, Contract Operations

ZoomInfo Technologies
01.2020 - 03.2024

Customer Enablement Representative

ZoomInfo Technologies
03.2019 - 01.2020

Research Analyst

ZoomInfo Technologies
12.2017 - 03.2019

High School Diploma -

Evergreen High School

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