Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Gonnella

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Face to Face Marketer

Homestory Doors
01.2023 - Current

Achievements:

1. Generated Qualified Leads

2. Exceeded Sales Targets

3. Enhanced Brand Visibility

4. Received Positive Customer Feedback

Responsibilities:

1. Customer Engagement

2. Lead Generation:

3. Brand Representation

4. Product Knowledge

Customer Service Representative

Homestory Doors
01.2023 - Current

Achievements:

1. Optimized Appointment Scheduling

2. Improved Customer Engagement

3. Reduced No-Show Rates:

4. Handled High Call Volumes:

5. Customer Issue Resolution

Responsibilities:

1. Appointment Scheduling and Coordination:

2. Phone Call Management:

3. Customer Assistance:

4. Issue Resolution:

5. Documentation and Record Keeping:

6. Collaboration with Teams:

Line Cook

Taco Bell
06.2019 - 01.2023

Achievements:

1. Consistently Met Service and Quality Standards

2. Optimized Kitchen Efficiency

3. Received Positive Customer Feedback

4. Maintained High Standards of Food Safety

Responsibilities:

1. Food Preparation

2. Cooking and Assembly

3. Quality Control

4. Collaboration with Kitchen Team

5. Adherence to Food Safety Standards

Education

No Degree - Marketing

Glendale Community College
Glendale, AZ
12.2024

High School Diploma -

Boulder Creek High School
Anthem, AZ
05.2021

Skills

  • Computer Proficiency
  • Reading Comprehension
  • Lead Generation
  • Inbound and Outbound Marketing
  • Customer Presentations
  • Database Skills
  • Audience Engagement Techniques
  • Staff Training
  • Customer Relations
  • Brand Representation
  • Product Promotion
  • Customer Service
  • Problem-Solving Ability
  • Product Organization
  • Active Listening
  • Critical Thinking

Timeline

Face to Face Marketer

Homestory Doors
01.2023 - Current

Customer Service Representative

Homestory Doors
01.2023 - Current

Line Cook

Taco Bell
06.2019 - 01.2023

No Degree - Marketing

Glendale Community College

High School Diploma -

Boulder Creek High School
Anna Gonnella