ANNA GONZALEZ
Tustin,California
Summary
Dedicated and adaptable health science student with a proactive attitude and the ability to learn quickly. I possess a strong work ethic and effective communication skills. I am eager to contribute to a team and support company goals. I am seeking entry-level opportunities to enhance my abilities while contributing to company growth.
Building a positive relationship with clients and trust with animals is my specialty. Along with my knowledge about grooming, exercise, and basic care, I hope to expand my horizons into a career I love!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Dog Bather
PetSmart
Santa Ana, CA
05.2022 - Current
- As a bather, I have excellent communication and interpersonal skills, with the ability to work in a team environment.
- I have well-practiced knowledge of bathing procedures, safety protocols, and sanitation standards and can adapt to any situation to effectively tackle client needs.
- Able to handle a high volume of calls and tasks such as booking appointments over the phone and in person.
- Fast learner who can quickly adapt and learn computer or system software skills.
- Work in a very fast-paced environment, constantly standing and engaging with clients and lifting, carrying, and moving animals.
Customer Service Representative
Pizza Hut
Irvine
12.2020 - 07.2022
- While working as a Customer Service Representative (CSR), I was trained to be doing multiple tasks at once. This included cutting, prepping, making, and packaging pizzas and other food to be ready for customers in under 15 min
- Responsible for responding to calls, ensuring timely resolution of customer concerns, and taking orders. I was cross-trained in every available position.
- Able to quickly provide accurate information about products to customers and recommend items based on their preferences.
- There was always an active and dynamic work environment that included prolonged standing, fast-paced walking, and heavy lifting.
Seasonal Cashier
Michaels
Long Beach, CA
11.2021 - 11.2021
- Natural people person with a strong ability to understand and respond to customer/client needs
- Greeted customers and answered any questions they had about the store's products and services while managing the register without interruption.
- Provided excellent customer service while promoting rewards programs to increase sales potential.
Education
Bachelor of Science - Health Sciences
California State University - Long Beach
Long Beach, CA06-2025
Honors And AP Courses Taken in Math, Science, And English -
Tustin High School
Tustin, CA06-2021
Skills
- Communication skills
- Social
- Team Leader
- Patience
- Reliability
- Responsibility
- Scheduling
- Organization skills
- Calendar Management
- Multi-line telephone skills
- Multitasking and prioritization
- Scheduling appointments
- Customer Service
- Client Relationship Building
- Hand-Eye Coordination
- Credit and cash payments
- Basic First Aid
- Safety precautions and measures
- Hygiene standards
- Grooming and bathing
- Breed and species knowledge
- Kennel cleaning and sanitizing methods
- Canine anatomy knowledge
- Heavy Lifting
- Nail Trimming Abilities
- Brushing Techniques
- Shampoo selection expertise
- Proper lifting techniques
- Pet safety awareness
- Stress Reduction Methods
- Adaptability to Change
- Patience with Animals
- Safe Restraint Practices
Skillsawards
- Communication skills
- Social
- Team Leader
- Patience
- Reliability
- Responsibility
- Principal's Honor Roll Award 2018-2020
- Superintendent’s Honor Roll Award 2018-2019
Languages
- English, Fluent
- Spanish, Advanced
- French, Beginner
References
- Leanne Calvert, Former Teacher, 714-585-1602
- Gabriela Moroyoqui, Personal, 949-506-8783
- Haifa Freihat, Mentor, 949-647-9111
Extracurricular Activities
Junior Varsity Basketball 2017-2018 Greendog Foundation Volunteer 2019-2022 Red Cross Club Volunteer 2019-2021
Certification
- Professional Bather
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Professional Dog Bather
PetSmart
05.2022 - Current
Seasonal Cashier
Michaels
11.2021 - 11.2021
Customer Service Representative
Pizza Hut
12.2020 - 07.2022
Bachelor of Science - Health Sciences
California State University - Long Beach
Honors And AP Courses Taken in Math, Science, And English -
Tustin High School
- Professional Bather
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