Cooking
Anna Gonzalez
Taylor,TX
Summary
Driven by a results-focused approach, I excelled at HEB Grocery Store by enhancing customer satisfaction and order accuracy, leveraging my expertise in product knowledge and online platform navigation. My ability to build strong client relationships and maintain high efficiency in order processing has consistently contributed to my achievements, including receiving multiple performance awards at Baylor Scott & White for exceptional service quality. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Fast learner and committed to continuous, self-directed learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
E-Commerce Personal Shopper
HEB Grocery Store
04.2023 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Sales Representative
United Ag & Turf
08.2021 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Data entry to maintain store inventory on a regular basis
Business Analyst
Accenture
03.2021 - 05.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Increased data accuracy by implementing thorough data validation and cleansing processes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Millwork Sales Specialist
Home Depot
01.2020 - 05.2021
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Data entry for client information, billing, and design choices
Executive Administrative Assistant
Enterprise
04.2018 - 06.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Data entry of sensitive information for new and existing employees
- Daily use of all Microsoft software
Contact Center Specialist
Baylor Scott & White
04.2017 - 03.2018
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Assisted in implementing new technology systems within the contact center to improve operational efficiency and customer experience.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Participated in ongoing professional development opportunities to increase expertise in industry trends and technologies.
- Developed training materials for new employees, ensuring consistency in service delivery across the team.
- Utilized CRM software proficiently for managing customer information and tracking case progress efficiently.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Collaborated with team members to share best practices, optimizing overall contact center performance.
- Contributed to team success by consistently achieving individual performance goals and targets.
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
Inside Sales Representative
BMC - Building Materials & Construction Solutions
08.2015 - 04.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed high volume of emails daily
Education
Civil Engineering - Civil Engineering
Temple College
Temple, TX05.2026
Skills
- Order Processing Efficiency
- Product Knowledge Expertise
- Online platform navigation
- Client Relationship Building
- Accuracy and Attention to Detail
- Data accuracy
- Data Entry
- File Management
- Independent worker
Interests
Gardening
Drafting
Timeline
E-Commerce Personal Shopper
HEB Grocery Store
04.2023 - 10.2023
Sales Representative
United Ag & Turf
08.2021 - 10.2021
Business Analyst
Accenture
03.2021 - 05.2021
Millwork Sales Specialist
Home Depot
01.2020 - 05.2021
Executive Administrative Assistant
Enterprise
04.2018 - 06.2018
Contact Center Specialist
Baylor Scott & White
04.2017 - 03.2018
Inside Sales Representative
BMC - Building Materials & Construction Solutions
08.2015 - 04.2017
Civil Engineering - Civil Engineering
Temple College