Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anna G. Orozco

Summary

To obtain a position that will enable me to enhance my skills and knowledge in any administrative area

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Member Liaison

Community health associates
Yuma
11.2024 - 11.2025
  • Navigation & Coordination: Serve as a liaison between members and providers to schedule appointments and interpret financial documents.
  • Issue Resolution: Resolved inbound and outbound interactions by researching claims, billing, and coverage questions, enhancing member satisfaction.
  • Education & Retention: Explained plan benefits to members, enabling informed decision-making and promoting retention.
  • Inquiry Handling: Responded to general inquiries about organization in person, via email, or over the telephone, ensuring clarity and understanding.
  • Greeting Visitors: Welcome guests, identify their needs, and direct or escort them to the correct person or department.
  • Answering Phones: Screen, route, and manage incoming phone calls on multi-line systems, and take or relay detailed messages.

Caregiver

Caregiving
Yuma
07.2023 - 07.2024
  • Coordinated care by scheduling doctor appointments, communicating with medical staff, and advocating for patient needs.
  • Arranged transportation to medical centers and personal events to ensure patient access and attendance.
  • Provided companionship and mental engagement to enhance patient well-being and quality of life.
  • Administrative and Financial Help: Paying bills.

Member Service Advocate

Convey health Solutions
Yuma
02.2023 - 05.2023
  • Guided individuals in navigating choices, explaining benefit options, and connecting them with resources or care team to empower informed decisions.
  • Managed account access, facilitated password resets, updated personal details, and scheduled appointments to ensure seamless member experience.
  • Resolved member complaints and billing issues through phone, email, or chat to enhance member satisfaction.

Lab technician/Optician (apprentice)

Corona Optique
Yuma
07.2021 - 08.2022
  • Interpret Prescriptions: Reads and processes complex vision prescriptions provided by optometrists or ophthalmologists.
  • Recommended lens materials (e.g., polycarbonate, high-index) and coatings (e.g., anti-reflective, UV, scratch-resistant) tailored to wearer's daily lifestyle and activities for optimal vision support.
  • Assisted customers in selecting stylish frames that also accommodate specific prescription types for improved comfort and functionality.
  • Fabrication: Operates manual machinery (such as edgers, blockers, and polishers) to cut, grind, and shape lenses.
  • Frame Fitting: Helps customers select frames that are both stylish and appropriate for their face size and shape.
  • Fabrication: Operates manual machinery (such as edgers, blockers, and polishers) to cut, grind, and shape lenses.
  • Assembly and Mounting: Secure lenses into metal, plastic, or rimless frames. Align lenses to the correct center and tilt if needed.

Lab technician

Eye-mart Express
Yuma
10.2019 - 11.2020
  • Processed prescriptions by interpreting lens and frame specifications, entering data into the computer, and selecting appropriate lens blanks.
  • Operated manual machinery including edgers, blockers, and polishers to accurately cut, grind, and shape lenses.
  • Assembled and mounted lenses into various frame types, aligning lenses for optimal fit.

Dental Assistant/ Front Desk

Orthodontics Inc
Yuma
02.2018 - 06.2019
  • Verified patient eligibility and coverage, ensuring clarity on benefits before appointments.
  • Processed payments and submitted dental insurance claims, creating financial agreements to facilitate patient transactions.
  • Presented treatment plans and outlined out-of-pocket costs to patients, enhancing their understanding of financial responsibilities.
  • Procedure Prep: Set up treatment rooms, prepare necessary trays, and ensure the dentist has the correct instruments.
  • Chair-side Assistance: Hand instruments to the dentist, operate suction hoses to keep the patient's mouth dry, and mix dental materials.

Dental Assistant (Internship)

Sunset Community Center Dental
Somerton
07.2018 - 08.2018
  • Assisted dentist chair-side during procedures to enhance patient care and workflow.
  • Conducted sterilization of dental instruments to ensure compliance with safety standards.
  • Managed front office tasks, including charting, appointment scheduling, and maintaining on-call system.

Education

Peer Support Specialist -

Transitional living Center Recovery Program
Yuma, AZ
04.2026 - 04.2026

Dental Assistant Certificate -

American Institute of Dental Assisting
Mesa, Az

High School Diploma -

San Luis High School
San Luis, AZ
08.2013 - 05.2017

Skills

  • Customer service
  • Communication
  • Software proficiency
  • Problem solving
  • First aid training
  • Punctual
  • Team worker
  • First aid training
  • First aid training

References

  • Evangelina Perez, (602) 300-4497
  • Anna Barraza, (928) 246-0290
  • Andrea García, (559) 613-6753

Timeline

Peer Support Specialist -

Transitional living Center Recovery Program
04.2026 - 04.2026

Member Liaison

Community health associates
11.2024 - 11.2025

Caregiver

Caregiving
07.2023 - 07.2024

Member Service Advocate

Convey health Solutions
02.2023 - 05.2023

Lab technician/Optician (apprentice)

Corona Optique
07.2021 - 08.2022

Lab technician

Eye-mart Express
10.2019 - 11.2020

Dental Assistant (Internship)

Sunset Community Center Dental
07.2018 - 08.2018

Dental Assistant/ Front Desk

Orthodontics Inc
02.2018 - 06.2019

High School Diploma -

San Luis High School
08.2013 - 05.2017

Dental Assistant Certificate -

American Institute of Dental Assisting
Anna G. Orozco