Anna G. Orozco
Summary
To obtain a position that will enable me to enhance my skills and knowledge in any administrative area
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Member Liaison
Community health associates
Yuma
11.2024 - 11.2025
- Navigation & Coordination: Serve as a liaison between members and providers to schedule appointments and interpret financial documents.
- Issue Resolution: Resolved inbound and outbound interactions by researching claims, billing, and coverage questions, enhancing member satisfaction.
- Education & Retention: Explained plan benefits to members, enabling informed decision-making and promoting retention.
- Inquiry Handling: Responded to general inquiries about organization in person, via email, or over the telephone, ensuring clarity and understanding.
- Greeting Visitors: Welcome guests, identify their needs, and direct or escort them to the correct person or department.
- Answering Phones: Screen, route, and manage incoming phone calls on multi-line systems, and take or relay detailed messages.
Caregiver
Caregiving
Yuma
07.2023 - 07.2024
- Coordinated care by scheduling doctor appointments, communicating with medical staff, and advocating for patient needs.
- Arranged transportation to medical centers and personal events to ensure patient access and attendance.
- Provided companionship and mental engagement to enhance patient well-being and quality of life.
- Administrative and Financial Help: Paying bills.
Member Service Advocate
Convey health Solutions
Yuma
02.2023 - 05.2023
- Guided individuals in navigating choices, explaining benefit options, and connecting them with resources or care team to empower informed decisions.
- Managed account access, facilitated password resets, updated personal details, and scheduled appointments to ensure seamless member experience.
- Resolved member complaints and billing issues through phone, email, or chat to enhance member satisfaction.
Lab technician/Optician (apprentice)
Corona Optique
Yuma
07.2021 - 08.2022
- Interpret Prescriptions: Reads and processes complex vision prescriptions provided by optometrists or ophthalmologists.
- Recommended lens materials (e.g., polycarbonate, high-index) and coatings (e.g., anti-reflective, UV, scratch-resistant) tailored to wearer's daily lifestyle and activities for optimal vision support.
- Assisted customers in selecting stylish frames that also accommodate specific prescription types for improved comfort and functionality.
- Fabrication: Operates manual machinery (such as edgers, blockers, and polishers) to cut, grind, and shape lenses.
- Frame Fitting: Helps customers select frames that are both stylish and appropriate for their face size and shape.
- Fabrication: Operates manual machinery (such as edgers, blockers, and polishers) to cut, grind, and shape lenses.
- Assembly and Mounting: Secure lenses into metal, plastic, or rimless frames. Align lenses to the correct center and tilt if needed.
Lab technician
Eye-mart Express
Yuma
10.2019 - 11.2020
- Processed prescriptions by interpreting lens and frame specifications, entering data into the computer, and selecting appropriate lens blanks.
- Operated manual machinery including edgers, blockers, and polishers to accurately cut, grind, and shape lenses.
- Assembled and mounted lenses into various frame types, aligning lenses for optimal fit.
Dental Assistant/ Front Desk
Orthodontics Inc
Yuma
02.2018 - 06.2019
- Verified patient eligibility and coverage, ensuring clarity on benefits before appointments.
- Processed payments and submitted dental insurance claims, creating financial agreements to facilitate patient transactions.
- Presented treatment plans and outlined out-of-pocket costs to patients, enhancing their understanding of financial responsibilities.
- Procedure Prep: Set up treatment rooms, prepare necessary trays, and ensure the dentist has the correct instruments.
- Chair-side Assistance: Hand instruments to the dentist, operate suction hoses to keep the patient's mouth dry, and mix dental materials.
Dental Assistant (Internship)
Sunset Community Center Dental
Somerton
07.2018 - 08.2018
- Assisted dentist chair-side during procedures to enhance patient care and workflow.
- Conducted sterilization of dental instruments to ensure compliance with safety standards.
- Managed front office tasks, including charting, appointment scheduling, and maintaining on-call system.
Education
Peer Support Specialist -
Transitional living Center Recovery Program
Yuma, AZ 04.2026 - 04.2026
Dental Assistant Certificate -
American Institute of Dental Assisting
Mesa, AzHigh School Diploma -
San Luis High School
San Luis, AZ 08.2013 - 05.2017
Skills
- Customer service
- Communication
- Software proficiency
- Problem solving
- First aid training
- Punctual
- Team worker
- First aid training
- First aid training
References
- Evangelina Perez, (602) 300-4497
- Anna Barraza, (928) 246-0290
- Andrea García, (559) 613-6753
Timeline
Peer Support Specialist -
Transitional living Center Recovery Program
04.2026 - 04.2026
Member Liaison
Community health associates
11.2024 - 11.2025
Caregiver
Caregiving
07.2023 - 07.2024
Member Service Advocate
Convey health Solutions
02.2023 - 05.2023
Lab technician/Optician (apprentice)
Corona Optique
07.2021 - 08.2022
Lab technician
Eye-mart Express
10.2019 - 11.2020
Dental Assistant (Internship)
Sunset Community Center Dental
07.2018 - 08.2018
Dental Assistant/ Front Desk
Orthodontics Inc
02.2018 - 06.2019
High School Diploma -
San Luis High School
08.2013 - 05.2017
Dental Assistant Certificate -
American Institute of Dental Assisting