Anna Graves
Mansfield,MO
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
1
1
year of professional experience
Work History
Barista
WISCO
05.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
Restaurant Hostess
Joes Crab Shack
05.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2023
Skills
- Coffee Machinery
- Retail Management
- Sandwich Preparation
- Food Preparation and Safety
- Safe Food Handling Practices
- Cash Register Operation
- Smoothie Making
- New Hire Training
- Product Display
- Hospitality and Accommodation
- Billing and Payment Processing
- Social Perceptiveness
- Active Listening
- Solid Problem Solver
- Customized Menus
- Menu Item Preparation
- Beverage Preparation
- Station Preparation
- Menu Optimization
- Inventory Management
- Counter Restocking
- Menu Memorization
- Ability to Adapt
- Coffee and Tea Expertise
- Daily Cash Management
Timeline
Barista
WISCO
05.2023 - 08.2023
Restaurant Hostess
Joes Crab Shack
05.2022 - 08.2022
High School Diploma -
Bartlett High School