Anna Graves
Lakeland,FL
Summary
Customer-focused operations and people leader with 10+ years of customer service experience and 5+ years of leadership experience across high-volume food service and retail environments. Progressed from Barista to Store Manager through multiple promotions, demonstrating a consistent ability to lead teams, improve operational performance, develop talent, and deliver store & district goals. Experienced in driving results through effective deployment, coaching, problem-solving, and accountability while creating a positive and engaging team environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks
Lakeland, FL
01.2021 - Current
- Lead daily operations of a high-volume retail environment while maintaining standards for customer experience, product quality, channel & deployment execution, and partner engagement.
- Lead, coach, and develop a team of employees through clear expectations, consistent feedback, recognition, and performance accountability.
- Drive store performance by analyzing operational and customer-experience results and translating business goals into actionable team priorities.
- Oversee staffing, deployment, training, scheduling, inventory, cash management, store standards, and daily operational execution.
- Develop emerging leaders and create opportunities for team members to grow through coaching, delegation, and hands-on development.
- Navigate complex customer and employee situations while maintaining professionalism, fairness, and a solutions-focused approach.
- Successfully progressed through multiple leadership promotions, demonstrating increasing responsibility and strong performance throughout tenure.
Education
Bachelor of Science - Business Administration And Management
Arizona State University
05-2028
Skills
- People Leadership & Team Development
- Customer Experience
- Store Operations
- Performance Management
- Coaching & Mentoring
- Operational Deployment
- Goal & Results Management
- High-Volume Operations
- Conflict Resolution
- Team Engagement
- Training & Development
- Problem Solving
Accomplishments
- Managed & supported 2 stores that were severely understaffed and underperforming, to stores that exceeded company expectations in every category during Quarter 1, 2 & 3, 2026, through staffing and the rebuilding of store structure & team building.
- Managed team of 25+ direct reports.
- Achieved customer satisfaction & product quality by completing store action plans with secure tactics & follow up.
- Achieved TSDs & Sales growth consistently over LY & goals, by implementing proper channel & deployment to stores.
Timeline
Store Manager
Starbucks
01.2021 - Current
Bachelor of Science - Business Administration And Management
Arizona State University