Anna Gray
Summary
I'm a professional individual with reputable knowledge in social sciences and demonstrated customer management skills, report writing, team building, and organized organizational sustainability. Besides, I have well-developed Information Technology skills (IT) in word processing, spreadsheets, and PowerPoint demonstrated in my career engagements. I am a hard-working individual who is ready to achieve set standards and provide excellent service that exceeds expectations, increasing productivity and knowledge in my profession. I am looking forward to securing a position that calls for innovation, professionalism, and personal development to solve complex organizational problems while making significant contributions towards organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operation Manager
TopDoor Real Estate, LLC
05.2022 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitress-Server
Trails golf course
06.2020 - 06.2022
- Welcome customers, take their orders of their preferred foods or beverages and serve them
- Call center-answered calls and questions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new servers on restaurant policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Assistant to the Owner
Dillard Group Real Estate
05.2019 - 01.2022
- Checked and opened mail, including bills and invoices
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Used discretion when handling confidential information.
- Created and managed office systems to efficiently deal with documentation.
- Learned and adapted quickly to new technology and software applications.
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Created reports using Microsoft Excel spreadsheets
- Created presentations using Microsoft PowerPoint
- Prepared and updated office records, spreadsheets, and presentations to support executive needs.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Maintained appropriate filing of personal and professional documentation.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Displayed absolute discretion at handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maximized property exposure by utilizing various marketing channels, including social media platforms and online listings.
- Conducted thorough research on comparable properties within the local area, enabling informed decision-making regarding listing price adjustments when necessary.
- Proven ability to learn quickly and adapt to new situations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Account Executive-payables and receivables
Harbor Homes INC
01.2017 - 01.2019
- Supported management by processing invoices and documents with consistent on-time delivery.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Input financial data and produced reports using quickbooks
- Input data into spreadsheets and databases.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Arts - Communications
The University of Oklahoma
Norman, OK05.2021
Skills
- Successful at managing task lists for extremely demanding businesses
- Dedicated too quickly and accurately fulfilling all assigned duties
- Flexible hard worker ready to learn and contribute
- Organized and motivated employee eager to apply time management and organizational skills in various environments
- Customer Service
- Business Planning
- Data Evaluation
- Customer relations specialist
- Organizational Structuring
- Marketing
- Verbal Communication
- Attention to Detail
- Excellent Communication
- Staff Training
- Invoice Management
- Digital Marketing
- Microsoft Word
- Microsoft Office
- Organizational Skills
- Networking
- Computer Skills
- Customer Relations
Professional Competencies
- Excellent information technology (IT) skills.
- Excellent verbal and written communication skills.
- Customer care and management.
- Interpersonal communication.
- Data entry and report writing.
- Flexible and a cooperative team player who is always willing to take tasks exceeding her job description.
- Time management.
- Hard-working and always organized.
Timeline
Operation Manager
TopDoor Real Estate, LLC
05.2022 - Current
Waitress-Server
Trails golf course
06.2020 - 06.2022
Personal Assistant to the Owner
Dillard Group Real Estate
05.2019 - 01.2022
Account Executive-payables and receivables
Harbor Homes INC
01.2017 - 01.2019
Bachelor of Arts - Communications
The University of Oklahoma