Anna Grosso
Englewood,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomist position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny
Private Duty
05.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Monitored children's play activities to verify safety.
- Stayed current on toy and child-related recalls and safety warnings.
- Transports child to and from feedings from mother 2-3 times each day.
Member Specialist and Curbside Associate
Sam’s Club
05.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Delivered items to around 75- 100 customers on desired schedules by managing time efficiently and planning effective routes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
Hostess
Sierra Restaurant
01.2021 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Sierra restaurant with social relevancy and intentionality
Nanny
Private Care
03.2020 - 08.2020
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Drove children to baseball, gymnastics, and other sports practices.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Coordinated playdates and outings to meet children's physical and social needs.
Team Lead
Chick-fil-A
05.2017 - 06.2019
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Directed and supervised team of 6 engaged in customer service, food preparation, and multitasking.
Nanny
Private Care
05.2018 - 08.2018
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments and extra-curricular activities.
Front of House Team Member and Server
Garlic Knot
05.2016 - 12.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Criminal Justice
Grand Canyon University
Phoenix, AZ08.2020
High School Diploma -
JK Mullen High School
05.2019
Phlebotomy
Oquirrh Mountain Phlebotomy School
Englewood, CO10.2023
Skills
- Superior Communication Skills
- Household Management
- Child Supervision
- Quality Control
- Cash Handling
- Order Accuracy
- Train Employees
- Sanitation and Sterilization
- Time Management
- Drawing Blood
- Customer Service
Certification
- Certified Phlebotomist, Oquirrh Mountain Phlebotomy School - 2023
Timeline
Nanny
Private Duty
05.2023 - Current
Member Specialist and Curbside Associate
Sam’s Club
05.2021 - 02.2023
Hostess
Sierra Restaurant
01.2021 - 04.2021
Nanny
Private Care
03.2020 - 08.2020
Nanny
Private Care
05.2018 - 08.2018
Team Lead
Chick-fil-A
05.2017 - 06.2019
Front of House Team Member and Server
Garlic Knot
05.2016 - 12.2016
Criminal Justice
Grand Canyon University
High School Diploma -
JK Mullen High School
Phlebotomy
Oquirrh Mountain Phlebotomy School