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Anna Guerrero
Salem,OR
Overview
19
19
years of professional experience
Work History
Transaction Coordinator- Remote
Guild Mortgage
Salem, OR
07.2025 - 09.2025
- Upload client documents and update client files as needed.
- Manage loan officers' calendar, and email as needed.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Supra/Tech Support - Remote
Carrier/Honeywell
Salem, OR
07.2006 - 07.2025
- Provide proficient technical support assistance for electronic lockboxes and access keys.
- Multi-task using various tools and screens to deliver effective technical support via telephone.
- Maintain a courteous and professional demeanor while resolving customer issues.
- Determine call resolutions and document calls appropriately.
- Apply established customer satisfaction skills to ensure a positive customer service experience.
- Follow call-handling procedures to provide uniform support within departmental guidelines.
- Meet call handling, volume, and productivity performance metrics.
- Perform additional duties as required or assigned.
- Support additional skillsets, projects, and opportunities as needed.
- Ensure attendance and punctuality, work early mornings and weekends as needed.
Timeline
Transaction Coordinator- Remote
Guild Mortgage
07.2025 - 09.2025
Supra/Tech Support - Remote
Carrier/Honeywell
07.2006 - 07.2025
High School Diploma -
South Salem High School
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Transaction monitoring
File management
Technical aptitude
Property research
Calm demeanor
Multitasking and organization
Active listening
Adaptive team player
Call center procedures
Call management
Product and service solutions
Multi-line telephone operations
Inbound and outbound calling
Microsoft office expertise
Relationship building
Call escalation
Spreadsheets
Information security
Adaptability and flexibility
Staff training
Call center experience
Documentation
Verbal and written communication
Data entry
Data collection
Team collaboration
Appointment scheduling
Calendaring
Time management
Paperwork processing
Professional telephone demeanor
Positive and professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionHealthcare benefitsQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Software
Excel
Outlook
Teams
Education
High School Diploma -
South Salem High School
Salem, ORLanguages
English
Native or Bilingual
Spanish
Native or Bilingual