Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Guiette

Harker Heights,TX

Summary

Accomplished small business owner with a successful history at Bella's Passion Fashion And Accessories, specializing in strategic planning and team development. Launched a new store, significantly improved customer loyalty, and achieved a reduction in overhead costs. Expertise in hiring and onboarding, dedicated to creating a positive work environment that enhances performance.

Overview

24
24
years of professional experience

Work History

Small Business Owner

Bella's Passion Fashion And Accessories
09.2014 - 02.2024

Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Boutique owners hand-pick and curate brands and designers unique to their location and marketplace.

Responsible for all aspects of a business operation, from planning and ordering merchandise to overseeing day-to-day operations.

Strategic planning, financial management, marketing and sales, customer service, team building, problem solving, decision making and organization. Additionally, strong communication and leadership skills.

  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Transportation Movement Coordinator/Customer Service Representative

HomeDirectUSA
03.2008 - 09.2014
  • Established strong relationships with customers and suppliers through regular communication, leading to increased trust and better collaboration.
  • Enforced team adherence to safety regulations and protocols.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Evaluated carrier performance regularly, providing feedback to improve service levels and maintain strategic partnerships.
  • Continuously analyzed industry trends and best practices in transportation management, integrating new ideas where appropriate to ensure the department''s ongoing success.
  • Coordinated cross-functional teams during large-scale projects involving multiple departments or geographical regions for successful outcomes related to transportation movement coordination tasks.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Coordinated schedules and communicated changes to customers.

Team Leader Manager

American Realtors
01.2000 - 03.2008
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Facilitated meetings to communicate team performance goals and results.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.

Education

Real Estate - Real Estate Development

Champion College of Real Estate
Dallas, TX
03.2005

Associate of Arts -

Brookhaven College
Dallas, TX
05.1995

Skills

  • Small business operations
  • Hiring and onboarding
  • Cost control and analysis
  • Performance improvement
  • Decision-making
  • Staff scheduling
  • Product promotion
  • Department oversight
  • Business management and development
  • New business launch

Languages

Romanian

Timeline

Small Business Owner

Bella's Passion Fashion And Accessories
09.2014 - 02.2024

Transportation Movement Coordinator/Customer Service Representative

HomeDirectUSA
03.2008 - 09.2014

Team Leader Manager

American Realtors
01.2000 - 03.2008

Real Estate - Real Estate Development

Champion College of Real Estate

Associate of Arts -

Brookhaven College
Anna Guiette