Anna Gullion
Katy,TX
Summary
Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles.
Overview
2
2
years of professional experience
Work History
Lifeguard
Swim Houston Pool Management
Katy, TX
05.2022 - Current
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Performed emergency rescues when necessary.
Service Writer
Walmart
Katy, TX
03.2024 - 05.2024
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Maintained customer database with current contact information and vehicle records.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05-2022
Skills
- Needs Assessment
- Safety oversight
- Full safety compliance
- Technical knowledge
- Schedules coordination
- Mechanical Aptitude
Affiliations
- Reading
- Work on installing various parts on friends vehicles
- Welding
Accomplishments
- Won star CDE member award- FFA
- Academic Achievement award- FFA
Timeline
Service Writer
Walmart
03.2024 - 05.2024
Lifeguard
Swim Houston Pool Management
05.2022 - Current
High School Diploma -
Morton Ranch High School