Anna Gusan
San Diego
Summary
I am looking for an opportunity to develop my customer service skills and to obtain new experience and new knowledge. With a background in working with a multi-national team and a global client base, I hope to obtain a position that utilizes my international exposure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist Assistant (part Time)
Nails Done Salon
01.2025 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during salon visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a clean and professional reception area,and salon by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cabin Senior
Etihad Airways
04.2023 - 11.2023
- Ensured the safety and well-being of passengers and flight attendants throughout flights by meticulously following all safety protocols.
- Conducted thorough pre-flight inspections and briefings to guarantee the functionality of all equipment and amenities, while also ensuring passengers were well-informed about flight procedures.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Provided interpretation and guidance on procedural questions.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Mentored junior team members for accelerated professional growth and skill development.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Premium Class Cabin Crew
Etihad Airways
02.2022 - 04.2023
- Promoted to the position of Premium Class Flight Attendant from the position of Flight Attendant in February 2022 for outstanding performance and dedication to customer service, consistently exceeding expectations and receiving commendations from passengers and supervisors alike. Demonstrated leadership skills and a strong ability to handle challenging situations with professionalism and grace,contributing to a positive and seamless passengers experience.
- Delivered exceptional customer service to discerning passengers,consistently exceeding their expectations.
- Extended personalized assistance to passengers during boarding, seating, and disembarking processes, maintaining a poised and professional demeanor at all times.
- Responded promptly and adeptly to passengers inquiries and requests, demonstrating a proactive approach to resolving any issues or concerns and ensuring utmost passengers satisfaction.
- Fostered effective teamwork and collaboration with fellow crew members and flight staff, contributing to the seamless coordination of service delivery and an enhanced travel experience for passengers.
- Engaged in continuous training and development initiatives to hone service skills and remain abreast of evolving compony policies and procedures.
- Upheld the esteemed reputation of Etihad Airways through consistently delivering outstanding service and representing the company with professionalism and dedication.
- VIP Protocol Training
Cabin Crew
Etihad Airways
03.2015 - 02.2022
- Work in multi-national team of flight crew and cabin crew for internationally focused airline
- Accommodate to demanding physical situations as job requires (18 hours duty, crossing three to four continents a month)
- Receive safety and basic medical training, provide safety and medical instructions to clients during emergency situations.
- Adapt to multi-cultural work and life environments.
- Receive internationally recognized training for nanny.
- Travel to more than 30 countries while on duty
Sales Assistant
Harvey Nichols Al Tayer Group, Retail
04.2014 - 03.2015
- Knowledge of store’s products
- Keeping current on fashion trends to improve sales.
- Merchandising and rotating inventory
- Working with cash counter
- Analysis of daily sales
- Providing courteous knowledgeable service to the clients
- Determine client's needs and suggest products to meet their needs.
- Provide the service to the customers before,during and after the purchasing process.
- Having full knowledge of special events/animations within the store
Sales Assistant
House of Fraser Retail Arabia
10.2013 - 03.2014
- Maintained responsibility for the overall daily operations of a retail store.
- Manage a particular sales territory and create a customer base, in charge of marketing products, be aware of the latest market trends and remain updated on product knowledge, give an advice if it necessary for customers and give them all necessary information about the product
Prosto & Vkusno Moldavian Magazine
11.2011 - 09.2013
- Provide customers information regarding content of publication.
- Sign contracts in the sales department
- Act as customer service agent fielding queries and complaints
- Controlling payments
- Act as company representative at exhibitions
Education
Business Administration Management
Free International University of Moldova
Chisinau, Moldova01.2013
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Lyceum Mihail Lomonosov
01.2010
Skills
- Computer Skills
- Calendar management
- Call handling
- Organization skills
- Verbal and written communication
- Time management
- Documentation and reporting
- Staff management
- Customer service
- Attention to detail
- Problem-solving
- Strong work ethic
HIGHLIGHTS OF QUALIFICATION
- Excellent interpersonal skills, ability to work in group in both supervisory or support staff roles under pressure
- Good communication skills
- Innovative, quick learner, ability to adapt to changes and tackle new challenges
- Ability to work independently or as part of a team
Certification
1. Cabin Crew initial training 20th March to 10th May 2015
2. Flying Nanny workshop on the 10th of July 2015
3. Premium Service Training -Business 14th to 18th Feb 2022
4. Cabin Senior Training 3rd to 17th April 2023
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Receptionist Assistant (part Time)
Nails Done Salon
01.2025 - Current
Cabin Senior
Etihad Airways
04.2023 - 11.2023
Premium Class Cabin Crew
Etihad Airways
02.2022 - 04.2023
Cabin Crew
Etihad Airways
03.2015 - 02.2022
Sales Assistant
Harvey Nichols Al Tayer Group, Retail
04.2014 - 03.2015
Sales Assistant
House of Fraser Retail Arabia
10.2013 - 03.2014
Prosto & Vkusno Moldavian Magazine
11.2011 - 09.2013
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Lyceum Mihail Lomonosov
Business Administration Management
Free International University of Moldova
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