Anna Gutierrez
Pawtucket,RI
Summary
I am a reliable and hardworking team member that's motivated and focused on going above and beyond to support my team and serve customers. I am trained in food service, warehouse operations, retail management, and offering top-notch customer service abilities. I am also motivated to continue to learn and grow as an employee.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled all incoming deliveries and practiced safety when lifting heavy objects and assembling/ stacking u-boats.
- Opened the store and managed all money and petty cash throughout the shift, as well as, making bank runs to drop off store deposits and acquiring change.
- Closed and recovered the store getting it ready for customer safety and satisfaction for the following day.
- Completed weekly payroll, store orders, cycle counts, and exception counts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Associate
Savers Thrift Store
12.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services and helped locate merchandise.
Package Handler
Fed Ex
08.2020 - 10.2020
- Followed company policies and guidelines for labeling, packaging, and shipping products at warehouses
- Inspected packages for defects, damage, and improper labels before check-in and check-out
- Received incoming packages and arranged delivery to correct departments and personnel
- Processed workloads and maintained safety standards to minimize accidents
- Confirmed incoming and outgoing packages to track shipments and delivery
- Read from pick lists and accurately located products
- Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs
- Moved materials and freight between production areas and vehicles.
Cashier
Four Seasons Food Mart
08.2019 - 05.2020
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Operated POS cash registers and counted money received
- Employed suggestive selling techniques to promote special and popular products
- Answered questions regarding special and seasonal products.
Crew Member
Dunkin
12.2017 - 06.2019
- Greeted customers to take food orders and provide information about menus
- Washed pots, pans, dishes, utensils, and other cooking equipment to eliminate bacteria
- Received inventory of food and beverage products and supplies to stock in designated areas
- Stocked, cleaned, and restocked workstations and display cases
- Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to verify safe and sanitary food-handling practices
- Wrapped sandwiches, hot entrees, and desserts for serving or takeout
- Placed food trays over food warmers for immediate service or stored trays in refrigerated storage cabinets
- Operated cash register to receive payment from customers in cash or credit card form
- Resolved customer complaints, striving to have happy customer every time
- Cross-trained on all stations to fill in where needed and maintain strong service levels
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Kept the cash register balanced and accurate to avoid financial errors
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma - General Studies
Barrington High School
Barrington, RI06.2019
Skills
- Teamwork and collaboration
- Bilingual
- Customer service and complaint resolution
- Ability to lift heavy objects
- Task Delegation
- Staff Training and Development
- Staff Management
- Money Handling
- Retail Operations
- Employee Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
05.2022 - Current
Sales Associate
Savers Thrift Store
12.2021 - 04.2022
Package Handler
Fed Ex
08.2020 - 10.2020
Cashier
Four Seasons Food Mart
08.2019 - 05.2020
Crew Member
Dunkin
12.2017 - 06.2019
High School Diploma - General Studies
Barrington High School