Microsoft Office Suite
Anna Hacker
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Creative Manager
Murphy Adams Restaurant Group
Austin, TX
08.2020 - 01.2021
- Produced aesthetically pleasing, easily producible and fresh creative content.
- Preserved branding standards of assigned accounts.
- Developed artistic visual products while working within defined technical constraints.
Operations & Creative Assistant
Murphy Adams Restaurant Group
Austin, TX
12.2018 - 08.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Brand Support Lead Agent
Murphy Adams Restaurant Group
Austin, TX
10.2015 - 08.2020
- Obtained client information by answering telephone calls.
- Documented caller information in Software.
- Resolved caller issues quickly and thoroughly.
- Fielded customer service inquiries and calls from customers throughout country.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Assistant Manager
Art Connections Gallery
Bastrop, TX
10.2013 - 09.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Art History / Women’s Studies
Texas State University
San Marcos, TX 06.2010 - 12.2015
Studio Arts
St. Edward's University
Austin, TX 08.2008 - 05.2009
Skills
Critical thinking & problem solving
2D design
Recordkeeping
Employee training & development
Policy & procedure modification
Verbal & written communication
PC and Mac platforms
Adobe Creative Suite
Data Entry
Graphic design
Microsoft Office proficiency
Research
Organization
Software
G Suite
Adobe Creative Suite
PC & Mac OS
Timeline
Creative Manager
Murphy Adams Restaurant Group
08.2020 - 01.2021
Operations & Creative Assistant
Murphy Adams Restaurant Group
12.2018 - 08.2020
Brand Support Lead Agent
Murphy Adams Restaurant Group
10.2015 - 08.2020
Assistant Manager
Art Connections Gallery
10.2013 - 09.2015
Art History / Women’s Studies
Texas State University
06.2010 - 12.2015
Studio Arts
St. Edward's University
08.2008 - 05.2009