ANNA HAGA
Snoqualmie,WA
Summary
Talented Hands-on Housekeeping Manager with extensive hotel cleaning experience. Passionate about leading teams to exceed guest expectations. Highly organized and reliable, with excellent attention to detail, problem-solving, and ability to work well with a diverse team. Contributes to a positive work climate and overall team effort with a positive attitude. Known for team collaboration and consistently achieving company productivity and budget goals.
Overview
15
15
years of professional experience
Work History
HOUSEKEEPING MANAGER- MANAGER OF THE YEAR 2019 and 2023
COURTYARD BY MARRIOTT
06.2018 - Current
- Manage a team of 35 housekeeping staff in a 253-room hotel to ensure efficient cleaning services across all floors of the hotel
- Work with the GM/AGM to develop, plan, and implement employee incentive programs to promote top performance
- Manage productivity for housekeeping and laundry through labor cost management
- Conduct interviews and process new hire paperwork
- Training new staff according to established standards or partnering with an external vendor
- Communicate guest service scores to drive Intent to Recommend and higher guest satisfaction
- Hiring and training of members of the Housekeeping Team and monitoring their performance
- Prepared and presented reports of hours worked and staff assignments
- Manage inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs
- Coordinate preventative maintenance programs with the Chief Engineer and implement General Cleaning best practices
- Create schedules and checklists
- Attending hotel management meetings and celebrations
- Conduct departmental meetings
- Control expenses and inventory for optimal budget tracking
- Implemented a new laundry system to cut down laundry expenses by 20 %
- Increased department productivity levels by implementing time-saving strategies
- Increased staff satisfaction score to 90 % in my 1st year of employment
TEAM OPS LEAD
LIFETIME FITNESS
03.2018 - Current
- Ensure cleanliness of facility while offering great customer service
- Work at front desk when needed and respond to guest inquiries regarding lifetime services
- Train new associates
- Employee of themonth
- Red Cross CPR Certified
ASSISTANT EXECUTIVE HOUSEKEEPER
CEDARBROOK LODGE AND SPA
01.2017 - 01.2018
- Provide managerial support for Housekeeping in daily operational duties
- Ensure housekeeping staff is well-trained in proper cleaning techniques and safety procedures
- Trained public attendants on safe operation of floor equipment and floor cleaning agents
- Conduct public area inspections as well as guest room inspections
- Conduct and maintain standards of quality control for regularly scheduled cleaning programs
- Record lost and found articles
- Coordinated with other departments to ensure smooth operations
- Open and close housekeeping.
EXECUTIVE HOUSEKEEPER
HAMPTON INN AND SUITES
01.2017 - 01.2017
- Managed team of 15 housekeeping staff in 90-room hotel
- Oversee daily operations of Housekeeping Department as well as laundry and public areas
- Conduct regular inspections of guest rooms and common areas, ensuring adherence to established standards
- Collaborate with front desk to respond promptly to guest requests and promote positive experience.
- Communicate repair needs to maintenance staff
Lead Housekeeping Supervisor
FOUR POINTS BY SHERATON
01.2015 - 01.2017
- Supervised and supported housekeeping personnel in 225-room hotel
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel
- Part of pre-opening team of brand-new hotel
- Employee of year 2016
TIMEKEEPER
NORTH PACIFIC SEAFOODS
06.2009 - 09.2014
- Process new hire paperwork for international J1 visa students and other applicants
- Provide information to staff about company benefits and benefits enrollment
- Enter data from timecards and review time sheets for accuracy
- Respond to payroll-related inquiries from employees and management
- Maintain archive of payroll records
- Maintain cleanliness of 3 housing units with about 80 employees-seasonal summer job
Education
Bachelor of Business Administration -
University of Law And Public Administration Rzeszow, Poland
09.2011
Skills
- Scheduling and Planning
- Training and mentoring
- Multitasking
- Detail-oriented
- Customer Relationship Management
- Microsoft Office Applications
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
HOUSEKEEPING MANAGER- MANAGER OF THE YEAR 2019 and 2023
COURTYARD BY MARRIOTT
06.2018 - Current
TEAM OPS LEAD
LIFETIME FITNESS
03.2018 - Current
ASSISTANT EXECUTIVE HOUSEKEEPER
CEDARBROOK LODGE AND SPA
01.2017 - 01.2018
EXECUTIVE HOUSEKEEPER
HAMPTON INN AND SUITES
01.2017 - 01.2017
Lead Housekeeping Supervisor
FOUR POINTS BY SHERATON
01.2015 - 01.2017
TIMEKEEPER
NORTH PACIFIC SEAFOODS
06.2009 - 09.2014
Bachelor of Business Administration -
University of Law And Public Administration Rzeszow, Poland