Anna Hahn
North Royalton,OH
Summary
Dedicated digital marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Travel Advisor
FORA Travel
Cleveland, OH
07.2023 - Current
- Build strong relationships with clients through exceptional communication and personalized service.
- Collaborate with team members to optimize travel recommendations and share industry knowledge.
- Manage complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Organize group tours, ensuring a seamless experience from start to finish for all participants.
- Maintain accurate records of bookings, payments, and client information for smooth operations and future reference.
- Address unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Senior Customer Success Manager
SOCi Inc
08.2021 - Current
- Serve as the account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of my book of business.
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved.
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion.
- Establish strong relationships with key customers, resulting in increased customer loyalty.
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers.
- Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources.
- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions.
Customer Success Manager
SOCi Inc
01.2021 - 08.2021
- Develop strategic business relationships that result in the understanding of the business issues and the ability to present the right solution.
- Solicit business, tracks orders, and provide prompt follow-up to any prospective leads.
- Handle sales inquiries including price quotes.
- Communicate customer requirements throughout the organization.
- Identify business opportunities within current product lines as well as via new product development.
- Provide backup for Client Services staff handling data processes, platform performance, and client communication
- Collaborate with Product and Engineering teams on behalf of clients.
- Built credibility and trust to influence clients' buying decisions.
Inventory Planning Analyst
Banana Republic
06.2019 - 01.2021
- Provided data and recommendations to influence the development of category-level plans.
- Managed strategic positioning of inventory's size investments and distribution-center splits.
- Completed monthly receipt reconciliation to ensure pre-season investments are flowing through correctly to in-season timeframe.
- Supported creation of comprehensive hindsight on weekly and quarterly basis.
- Collaborated with merchant teams to develop comprehensive strategies to support in-season pricing that aligns with pre-season plan.
- Execute in-season price strategies, store level exceptions, and new store allocations
- Support in-season management of category level plans including ongoing assessments.
Education
Bachelor of Science in Entrepreneurship -
Kent State University at Kent
Bachelor of Science in Fashion Merchandising -
Kent State University
Skills
- Customer advocacy
- Effective communication
- Stakeholder engagement
- Time Management
- Teamwork
- Organization
- Google Analytics
- Marketing
- Digital marketing
- Sales
- Adaptability
- Public speaking
Assessments
- Supervisory skills: Motivating & assessing employees, motivating others to achieve objectives and identifying improvements or corrective actions
- Management & leadership skills: Planning & execution, planning and managing resources to accomplish organizational goals
Hobbies
- Travel
- Fitness
- Fashion
- Socializing
Timeline
Travel Advisor
FORA Travel
07.2023 - Current
Senior Customer Success Manager
SOCi Inc
08.2021 - Current
Customer Success Manager
SOCi Inc
01.2021 - 08.2021
Inventory Planning Analyst
Banana Republic
06.2019 - 01.2021
Bachelor of Science in Entrepreneurship -
Kent State University at Kent
Bachelor of Science in Fashion Merchandising -
Kent State University