Anna Hammett
Walla Walla,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Ticket Sales and Customer Service Agent
Jackson Hole Mountain Resort
06.2022 - 08.2023
- Sold tickets to ride ski lifts and for various mountain activities such as mountain biking and rock climbing at ticket office and by online ticketing systems.
- Stocked ticket sales counter with various forms of ticketing media (for example wristbands and seasonal passes), maps of the mountain, and other promotional materials for guest use.
- Directed guests to nearby lifts, activities, and information centers.
- Distributed information about the mountain, the resort, the surrounding areas, and on upcoming special events as part of the resort's marketing strategy.
- Resolved guest issues such as ticket malfunctions and various website problems in a professional and timely manner.
- Communicated with team members and management to obtain current information on resort attractions and related logistics.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked in a fast paced environment.
- Used two-way radios to communicate around the mountain and resort areas.
- Welcomed customers and helped determine their needs.
- Assisted customers with ticket returns and resolving transaction issues.
- Answered questions about resort activities, policies, and addressed customer concerns.
- Actively listened to customers, handled concerns quickly and notified management of any escalated major issues in a timely manner.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Bookkeeping Sales and Customer Services
The Valley Bookstore
06.2018 - 08.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed customer payments and provided accurate change.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Gift wrapped store items per customer request.
Education
No Degree - Currently Undecided
Whitman College
Walla Walla, WA05.2026
High School Diploma -
Westlake High School
Austin, TX06.2021
Skills
- Customer Experience
- Product Knowledge
- Electronic Systems
- Conflict Resolution Techniques
- Cash Register Operations
- Special Needs Clients
- Active Listening Skills
- Stocking and Replenishing
Timeline
Ticket Sales and Customer Service Agent
Jackson Hole Mountain Resort
06.2022 - 08.2023
Bookkeeping Sales and Customer Services
The Valley Bookstore
06.2018 - 08.2020
No Degree - Currently Undecided
Whitman College
High School Diploma -
Westlake High School