Anna Hampton
White House,TN
Summary
Respectful Clinical Manager with 21 years of nursing experience and knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
22
22
years of professional experience
Work History
Clinical Service Manager
Tennessee Quality Home Health
05.2022 - Current
- Improved patient satisfaction by streamlining clinical operations and enhancing communication between staff members.
- Oversaw timely documentation of patient care activities, maintaining accurate records in accordance with legal guidelines and best practices.
- Evaluated program effectiveness using data-driven methodologies, leading to informed decision-making and strategic planning.
- Optimized resource allocation by analyzing staffing patterns and adjusting schedules according to demand.
- Provided direct supervision to clinical staff as needed, offering guidance on case management strategies and performance expectations.
- Participated in recruitment, hiring, and onboarding of new team members, ensuring seamless transition into their clinical roles.
- Monitored performance metrics, identifying areas for improvement and implementing targeted interventions.
- Collaborated with other healthcare professionals to develop comprehensive care plans for patients with complex needs.
- Advised on budget development and financial management, ensuring availability of funds for essential clinical services.
- Managed multidisciplinary teams to ensure delivery of high-quality clinical services across various departments.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Case Manager
Accent Care Home Health
07.2018 - 05.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborated with interdisciplinary team to determine timely delivery of services.
Post-Kidney Transplant Coordinator
St. Thomas West Hospital
11.2013 - 06.2018
- Coordinated Kidney transplants, effectively managing unique challenges associated with these complex cases.
- Contributed to team success by participating in quality improvement initiatives related to transplantation services.
- Maintained detailed records of all transplant-related activities, ensuring accurate reporting to internal and external agencies.
- Provided ongoing education for clinical staff on transplantation topics, promoting knowledgeable workforce.
- Promoted culture of continuous improvement, identifying areas for process optimization within transplant program.
- Facilitated efficient organ allocation by maintaining up-to-date knowledge of UNOS policies and procedures.
- Supported families during donation process, providing compassionate guidance and resources.
- Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
- Improved patient care by providing thorough education on transplant process and post-operative care.
- Conducted regular audits of clinical practices within transplant program to ensure adherence to best practices guidelines.
- Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
Critical Care ICU Registered Nurse Lead
St. Thomas West Hospital
05.2002 - 11.2013
- Utilized advanced technical skills to safely operate complex medical equipment such as ventilators, cardiac monitors, IV pumps, and more during life-saving interventions.
- Managed high-pressure situations effectively, utilizing critical thinking skills to make informed decisions in emergency scenarios.
- Served as preceptor for new nurses, providing guidance and support to facilitate their transition into ICU environment
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and implementing preventive measures.
- Actively participated in interdisciplinary rounds sharing valuable insights from nursing perspectives that contributed toward holistic patient care planning.
- Contributed to quality improvement initiatives by analyzing data, identifying areas for improvement, and recommending evidence-based solutions.
- Evaluated effectiveness of nursing interventions, adjusting care plans based on patient responses and ongoing assessments.
- Provided compassionate end-of-life care to patients and their families, ensuring comfort, dignity, and respect during dying process.
- Recognized and responded promptly to deteriorating patient conditions, initiating appropriate interventions or escalating concerns to physicians as needed.
- Upheld strict infection control measures reducing risk of healthcare-associated infections among vulnerable ICU patient population.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Maintained accurate documentation of all aspects of patient care, ensuring timely communication with other healthcare providers and adherence to legal requirements.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Administered medications and treatments as ordered by physician.
- Highly trained with intra-aortic balloon pumps, continuous dialysis, maintaining and interpreting Swan-Ganz catheters, Rotoprone pulmonary bed, managing multiple vasoactive drips and management of temporary pacemakers.
Care of post op coronary artery bypass patients and neuro-surgical patients as well as medical ICU patients.
Oriented New Graduates and new hires. - Day shift supervisor started in 2010-2013. Managed 40 bed critical care unit along with overflow beds, maintaining continuous flow of patient admissions and transfers, scheduling, day to day staffing, chart auditing as well as managing conflict resolution with staff and service recovery with patient and family complaints.
Education
Bachelor of Science - Nursing
Western Kentucky University
Bowling Green, KY05.2003
Skills
- Clinical Leadership
- Patient Safety
- Team Management
- Staff Development
- Performance Improvement
- Clinical Supervision
- HIPAA Compliance
- Effective Communication
- Managerial experience
- Clinical Documentation
- Office procedures
- Training and mentoring
Timeline
Clinical Service Manager
Tennessee Quality Home Health
05.2022 - Current
Case Manager
Accent Care Home Health
07.2018 - 05.2022
Post-Kidney Transplant Coordinator
St. Thomas West Hospital
11.2013 - 06.2018
Critical Care ICU Registered Nurse Lead
St. Thomas West Hospital
05.2002 - 11.2013
Bachelor of Science - Nursing
Western Kentucky University
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