Anna Hanson
Canton
Summary
Dynamic Customer Service Representative Manager at Canton Animal Hospital with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in wildlife identification and nature education, I successfully led programs with school groups to actively participate in monitoring and conservation. Offering positive attitude and strong desire to learn and grow while educating the public.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Manager
Canton Animal Hospital
07.2023 - Current
- Supervised daily operations, ensuring high-quality customer service standards were consistently met.
- Trained and mentored new staff on effective communication and veterinary information.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction rates.
- Managed all types of payment and accounts to communicate with clients.
Sales Associate
English Gardens
10.2022 - 05.2023
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise.
- Utilized point-of-sale system efficiently, streamlining checkout process for increased customer satisfaction.
- Collaborated with team members to achieve sales goals, fostering a supportive work environment.
- Assisted customers with gaining information on how to take care of their plants as well as other pertinent nature topics.
Nature Educator
Howell Nature Center
02.2022 - 08.2022
- Facilitated hands-on learning experiences in natural settings to enhance student engagement.
- Assessed participant understanding and provided constructive feedback to improve learning outcomes.
- Coordinated logistics for campers, ensuring safety and educational value of experiences.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Education
No Degree - Biological Science
University of Michigan, Dearborn
Dearborn, MIAssociate of Science - Veterinary Technology
Penn Foster Career School
Scranton, PA01-2029
Certification - Planet Blue Ambassador
University of Michigan, Dearborn
Dearborn, MI01-2025
Extension Program Certification - Michigan Master Naturalist
Michigan State University
East Lansing, MI11-2021
Skills
- Leave no trace principles
- Wildlife identification
- Outdoor survival skills
- Birdwatching expertise
- Environmental education
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Botany basics
- Wildlife monitoring
- Conservation strategies
- Excellent communication
Timeline
Customer Service Representative Manager
Canton Animal Hospital
07.2023 - Current
Sales Associate
English Gardens
10.2022 - 05.2023
Nature Educator
Howell Nature Center
02.2022 - 08.2022
No Degree - Biological Science
University of Michigan, Dearborn
Associate of Science - Veterinary Technology
Penn Foster Career School
Certification - Planet Blue Ambassador
University of Michigan, Dearborn
Extension Program Certification - Michigan Master Naturalist
Michigan State University