Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Anna Hapner

Centerville,OH

Summary

Dynamic and reliable professional with a strong work ethic, experienced as a Sales Associate at American Eagle Outfitters. Proven ability to enhance customer satisfaction through excellent service and effective problem-solving. Skilled in cash handling and fostering positive relationships, consistently achieving sales targets while maintaining a flexible schedule.


Overview

7
7
years of professional experience

Work History

In-Home Nanny

12.2021 - 01.2025
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.

Sales Associate

American Eagle Outfitters, Inc
08.2019 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Lifeguard

Ncr Country Club
04.2018 - 08.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

Business Administration

Newberry College
Newberry, SC
05-2025

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Toddler engagement techniques
  • Early childhood education
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Cash handling
  • Money handling
  • Flexible schedule

Accomplishments

  • I was a 4 year collegiate athlete.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Helped a company Voodoo Brewing Company with marketing, employee retention, and finances.

Timeline

In-Home Nanny

12.2021 - 01.2025

Sales Associate

American Eagle Outfitters, Inc
08.2019 - 07.2021

Lifeguard

Ncr Country Club
04.2018 - 08.2018

Business Administration

Newberry College

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